Question about Dell Inspiron 4000 Notebook

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CD/DVD drive stopped working gradually

The CD/DVD drive (front bay) I got with my Dell Inspiron 4000 laptop has gradually stopped working. The drive appears to plug in fine and receives power. I can open it and insert a cd or cd rom, and the drive starts to spin. But less than a second after I hear it start spinning it stops again and the disk is not read, let alone played. I can remove the disk fine. Help!

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  • IvyRose Jul 06, 2008

    I tried this, but when I get to step 5 on the link page you sent, UpperFilters is not one of my choices in the right pane, nor in any subfolder of that long number/letter name folder.

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  • 3,940 Answers

  1. Ensure the Drive is seen in MY Computer
  2. Try removing the upper and lower filters per this article: http://support.microsoft.com/kb/314060
If the drive is seen in BIOS and in MY COMPUTER, but will not read any media after running the microsoft fix and rebooting, then replace the drive.

Posted on Jul 06, 2008

  • IQUIT Jul 07, 2008

    If no upper filters, then go to the next step

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