Acer Aspire 3690-2196 Notebook Logo
Anonymous Posted on Dec 27, 2010

Got an acer aspire 6741 notebook bought 6 months ago and it keeps on dumping with a blue screen but able to start up again but is very frustrating and nnoying particularly whwn i am surfing the web or watching a dvd. what can i do?

  • Anonymous Dec 30, 2010

    Tx Guru. I have uploaded all drivers. How do I check installed memory? Hv pressed F5 but it just take me to start up mode for windows.

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  • Posted on Dec 27, 2010
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Make sure you have all of the latest updates and check your installed memory as that is a favourite cause of this problem.
If you are running Vista or 7, press F5 at boot up for access to Windows memory checker.

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  • Master 394 Answers
  • Posted on Dec 27, 2010
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The problem will depend on the error code you get when the blue screen shows up. However, we can assume it is some sort of hardware error.
The first thing to do is make sure all the drivers are up to date for your computer. The acer support site provides the driver files you need.
start here http://www.acer.com/worldwide/support/download.htm and answer the questions to get the correct drivers for your machine.

Once you have updated all the drivers we know your computer is in the correct state (software wise). This may well fix the issue
Please let me know if this fixes the error (blue screen due to driver issues is very common and this solves the vast majority of cases).
If this does not cure the problem we can move on to the next level of troubleshooting.

  • Anonymous Dec 30, 2010

    I would only bother with the memory tests if you are still getting the problems.

    Assuming Vista, you can get to the memory tests by clicking start, then typing memory in the search box, it will display memory diagnostic tool in the window above (may take a while to appear). Click on memory diagnostic tool and select run tests immediately - your machine will restart and run the memory tests.

    If these tests fail you must replace your memory.

    Goo luck and please let us know how you get on.

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