Rckwell modm problms.

The following is from the Mindspring help desk.  I had the same problem with
a Harmony PCI modem using the same chip set.  The v.90 upgrade on the
Harmony site totally crippled the modem.  I used the generic upgrade
mentioned in Part III below, and voila, a good performing v.90 modem.
Connects at either 52000, 50,666 or 49333 every time.  I suggest you try it.
Also listed are the URL's for other sites, including Compaq.
Hope this helps.

UPDATE (dhes @mindspring.net - Wed Nov 25 03:01:39 1998):
It has come to our attention, that early versions of Rockwell HCF/PCI and
LT Winmodems are incompatible with the 3COM modems we use to connect you to
the Internet.

However, if you have an early LT Winmodem or a Rockwell HCF modem, your
modem manufacturer has already taken steps to resolve this problem.  You
will need to contact your modem manufacturer and request updated firmware.
You will also need to give your modem some extra settings, also called a
modem initilization string, to smooth out your connections.

Below are instructions in four parts to walk you through this problem.
_____

Part I.

You will also want to change settings on your computer to smooth out your
connection.  Please follow these instructions:

Open My Computer
Open Dial Up Networking
Click on Mindspring once so it's highlighted
Select File and choose Properties
Select Configure
Select Connection
Select Advanced
In Extra settings, you will want to type in your change.

If you have a LT Winmodem, type in
S38=0-V90=0

If you  have a Rockwell HCF or PCI modem, type in
+MS=V34
Click OK
Click OK
Click OK and close all windows.

_____

Part II.

You will need to locate the version of firmware installed on your modem.

Open My Computer
Open Control Panel
Open Modems
Click on the Diagnostics tab
Select the com port your modem is installed on
Then, click More Info

Read and write down ATI3
Click OK and close all windows

For a LT winmodem, you need at least version 5.18 up to 5.20
For a Rockwell HCF modem, you need version 2.12.120.1 up to 2.12.122

Part III.

You can obtain the correct firmware either online or by calling your modem
manufacturer.

Below is contact information for modem and computer manufacturers.  If you
are unable to locate your modem on the list below, try going here for a
more substantial list:
http://www.56k.com/links/V90_U pgrades/

You may also want to contact either your computer manufacturer or modem
manufacturer with their technical support phone number provided in your
manual.  Let them know that you would like the latest firmware for your
modem.

Generic Rockwell HCF or PCI modems:
http://www.radi.com/software.h tm

A OPEN
[url=http://209.79.53.8/tech/addon/default.

DR,

I have a similar modem, the Diamond SupraMAX 56K. I fixed it by Flashing it
to V.90 and installing the latest drivers.

What you need to do is go to START, Settings, Control Panels, Modems.

Click the Diagnostics tab at the top.

Select your modem by clicking on it and then click on the More Info...
button.

The responses to the ATI commands should help you identify your modem make
and model. If it doesn't, then you will have to (assuming this is an
internal modem) open your case and look at the modem card for identifying
marks. Then you can go to that modem makers web page and check for Flash
upgrades and Windows driver updates.

Good Luck,
Bud