Hi there, Run the Microsoft Genuine Advantage
Diagnostic Tool. This tool will generate a summary of your computer's
settings and system details that will aid the support team in the
troubleshooting process. If you choose email support, follow the
prompts in order to submit your support request. Note that you may be
prompted to download an ActiveX control. This is not required and you
may continue without installing this control. Enter the
following information in the Problem Description text box:
http://www.microsoft.com/genuine/selfhelp/servicerequest.aspx?displaylang=en
Submit a technical support request
The Microsoft Technical Support team can help with technical issues
that can't be resolved by following the instructions on the validation
failure page or running online diagnostics. Support for technical
problems related to validation is available at no charge, and most
support requests receive a response within one business day.
How
to submit a technical support request
Hope this helps.
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