Question about Genius G-Pen 560 (31100026100)

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Garage door will not go down. It go about four inches them automatically return up. The red sensor light is not on, but the green one is.

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When the door goes down and reverses itself it is a problem with the eye sensors. First you need to make sure the wires are connected properly to both eyes. Second make sure both eyes are seeing each other. It is common for spiders to build webs across the eye's lenses. Take a measuring tape, measure the distance from the jam to the lens then from the lens to the floor. Make sure both are at the same height. If this does not resolve your problem and there is nothing blocking the eyes from seeing each other, one of the eyes is bad and should be replaced as a pair.

Sincerely,

Tiffany
The Door Doctor
Barrington, RI 02885
401-247-4246

Servicing RI and nearby MA

Posted on Jan 27, 2009

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