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On your phone, go to settings - phone settings - select call barring settings - here you will see options such as " Outgoing calls" International calls -incoming calls etc. Check your Outgoing call status and select "DEACTIVATE" assuming that it was activated by mistake or by previous owner to prevent anyone from making outgoing calls.
Check that there isn't an invalid character in their name or something. Also try deleting their contact info and manually re-entering in all of their info (you will lose your call and text message history with them if you do this).
Also can they phone anyone else? It might all be on their end.
Easy fix for most things pull out the battery im pretty sure this will work o and if it doesnt take out the battery and then plug in your charger your phone will still operate just wont charge plugging this in and your problem being resolved might just be a short in the battery which mens you need a new one
BestWishes
-SunShine-
send it back under warrantee. I had the same problem and let them fix it. They'll have a new phone to you in 2 days and they'll save your contacts and put them on your new phone. Let me know how it works out.
go to sonyericsson.com, select phone w880, then go to phone setup - you will choose your country and provider, it will text you all the settings FREE of CHARGE
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