Is it something to do with the moon this month as I have the same problem. I have recently started using non HP cartridges (albeit from a reputable on-line supplier) and the black dried up half way through a job. I have tried 2 new non HP cartidges and replaced all non HP catridges (including one of the colour ones) with HP brands but no better. I have tried cleaning the nozzles where the print catridge goes but to no avail, and cleaned the heads automatically numerous times but still no joy. Do I need to take the printer apart further, if so is this easy to do? Thanks.
You may need to take the printer apart and physically spray a cleaner/solvent where the ink meets the printer head. It may be that the black ink has dried enough not allowing ink to go through the nozzle.
And now that it is in the attic, all of the colors are dried. Fixed my 3210 cleaning the nozzles where they meet the print head. Works fine now. HP wasn't much help.
Fixya technicians couldn't help either. Promised to get back to me but didn't (I was charged for the priviledge all the same). HP didn't get back to me either. Gave up and bought a new printer in the end. Old one is in the attic if anyone has a flash of inspiration though!
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
(The obvious) Replace the black cartridge. Even if ot says you have ink you could have a faulty cartridge, even if it has worked fine in the past. (The not so obvious) Clean your printheads/nozzles. Repeat the process a few times.
Are you using "refilled" hp cartridges? If so, they may be interpreted as "empty" or a non-hp cartridge if the carrtidge shell was manufactured prior to the recent time that hp began coding the electrics on the same type cartridges. This can also happen if you are using "compatibles". If this is the case, try buying original new hp carts. If that is what you already have, return the cart to the store as defective and as for a replacement.
Solution for 3200 series HP prints that no longer print black.
I have followed the directions on using "Non-Acetone" nail polish remover and it works.
I will add a few more details on working this solution. READ all these instructions before you attempt this.
1. The brand of nail polish remover that I used was "Cutex" but the bottle should say, right on the outside, "Non-Acetone" or "Acetone Free." This is what you need to clear the blocked ink receiving nozzle and or ink feeding tube.
2. The best syringe to use is a small "3 cc" type. I started with a "10 cc" but the diameter size of the syringe hit up against a square piece of the plastice molding on the printer. The smaller one does not.
3. Pull the ink cartridge out, locate the two ink receiving nozzles on the printer. They are small, less than 1/4 inch long. The bottom receiving nozzle on the black was plugged on my 3210 HP printer.
(The nozzle fits into the stem on the syringe.)
4. Pour some the "Non acetone" nail polish remover into the cap of the polish remover bottle. **** up 2 cc's of nail polish remover, hold up the syringe and remove any air until some nail polish remover comes out the end.
5. Get a flash light in one hand and illuminate the nozzle and the syringe in the other hand and insert the nozzle into the end of the syringe (no not try to have a needle or filler needle on the end of the syringe-it makes a mess).
a. Slowly apply pressure to the punger of the syringe. Very little will go in initially but when it does--slowly pull the plunger back. The solution will turn black.
b. Do this process 3-5 times until you can inject get about 1cc into the nozzle. Once this happens you can try to **** it back out. You will not get it all back but it helps break down the clog.
6. Once you can get 2cc's into the nozzle try the other nozzle to see if it is plugged as well. The nozzle that is plugged will offer a lot of resistance and you may have to push hard to get the initial amount in, BE CAREFUL not to push the clog way into the tube--repeat process 5b until it pushes a little easier.
a. The nozzle that is not plugged will offer very little resistance when pushing on the plunger.
7. Once you are at this point, run a "Clean print heads" and then "Align printer" from the printer menu. a. Push "set up" button on left side on menu panel. b. Push down arrow to item 2 on the display window "tools" and you will find "Clean print head" & "Align printer."
Run this a couple of times you should start to see some black ink printing on your paper (make sure there is ink in your cartridge)
8. Initially, the color will be gray. Next, go to your word processing program and make a document that has one inch wide lines on it. Run about 8-10 lines on a single piece of paper, adjust the ink flow to auto/600 dpi on the properties menu of "print" and print 10-15 pages of this to get rid of all the nail polish remover in your print tubes that lead to the print head. The color will start with grey and eventually turn black. You will know the nail polish remover is coming out because the paper will smell like finger nail polish remover.
Yes, the problem is either air or dry ink in the ink feed tubes. Go to our web site at: www.ccl-la.com Look on the printer repair page and click the HP link. We have a step by step guide to purging the ink feed tubes that should get you back going again. Use the guide for Non-fax function HP printers. If the ink is dry you may have to repeat the purge several times to get the lines clear enough to print. You will also need to have full ink cartridges when you do the reset. If you have any questions just use the email address below.
I hope this helps, If so please rate our solution.
Remove the color cartridge, it will run on "Ink economy mode" or something like that. It WILL print from windows but the copier wouldn't work, displaying error. The copier needs both cartridges installed to work.
Dear Martin Luke, Take a look at the posts on "black ink problem" on this site. There are 9 offers of solution.
Many of us with this defectively-designed model have the same problem. Some say the answer is to do with button pressing, but action may need to be more radical and messy, and involves forcing the blockage out of the ink feeder tube etc.
nozzles are probally caked with dried ink. remove ink cartrige and clean nozzle area with q-tips and rubbing alcohol(gently) if you can figure hou to remove soaking in warm water works the best. dry for at least a day before re-installing.
I just posted my problem and found the solution on a different web page. It is this and it WORKS
All you have to do is HOLD DOWN FOUR BUTTONS AT THE SAME TIME: ( OK, Cancel, Black , Color ) and turn the power off. Do this at least twice and the unit will power up and go to maintenance. Then it was back to normal.
HP gives you a procedure that doesn't work! They just want to sell you a new one. They must know the solution if and old woman like me can figure it out with help from other people with the same problem