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Polti Vaporetto 2400

We reside in Dublin, Ireland. We bought a Polti Vaperetto 2400 about 5 years ago. We only use it occasinally. C'mas time last year we switched on the Machine The red light of the On-Off switch came on, then we switched on the other switch which operates the boiler /steamer, the red light of this switch came on intermittently, then it stopped coming on all together. We contacted the shop in Dublin, we bought it from . They said they do not sell that product any more and gave the contact no. of an agent. This Company said they do not deal with the product any more and gave contact details of another company. This company sid they do not provide a repair service, only order parts for the machine from a UK company. We then contacted the the UK company. They said they would charge £100 to get the machine over to UK to assess the problem, alternatively they offerd us a discount on a newer model of the Polti Vaporetto. We did not want to go along with any of these options, for obvious reasons. Could you please tell us how do I go about repairing our machine. First thing came to my mind was borrow an AVO meter and check the switch., then may be, if it is faulty to order a new switch and get it connected loacally, if it needs soldering. Is there any other reason that this particular switch does not come-on. Since this machine has a boiler incorporated in it's design I do not want to take it apart. We would appreciate very much if you could help us to solve this long standing problem.

Thilak & Lakshmy
(e-mail: thilak7@eicom.net)
Dublin
Ireland

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  • Anonymous Aug 16, 2008

    I have exactly the same problem. I did not use the polti 6 times in the 5 years I have it and it will not now heat up. Any solution?

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The first problem you'll have is to unscrew the case. You will need a Torx security key -I bought a set from toolspot.co.uk Code PR7424 Toolzone 9pc Security Torx Keys. This unscrews the case. (I think I paid around £7 incl delivery) The problem is the T20 size, which is the one you need is a little too short to reach totally out of the casing, so you'll have to persevere and turn the keys a quarter turn a time until you uncrew all four. You'll also need to take unscrew two of the wheels to provide enough area for the key to turn. It took me ages!

Be careful here not to break the screw housings on the case.

Then you'll probably need to replace the switch - if you're lucky, you may just need to click the switch back into its housing, but most likely the switch retainers have broken. I have not yet found retailers who supply the exact switch. for the time being I have used a switch I had lying around and made a temporary repair. It works, and I think any switch of the correct size will do (but it needs to have an LED indicator built into it.

I havent yet started looking for the part but I should not think it will be difficult to locate (Maplins etc. would surely have an appropriate switch.

By the way the switch used by Polti is really not very good -its flimsy and breaks too easily imo.

Posted on Dec 20, 2008

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