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WINDOW XP Dear Sirs, I am with window xp-2000 installed in my laptop with broad band facility. All of sudden the attacments of mail with word file and also with offline working on word has been inoperative or non working. Kindly help me meghraj

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Thanks for stopping by for help.

My name is Jei and I'll try my best to help you out.

From what I can gather your saying you can no longer get attachments in your email. There are several reasons why this may happen, but I'll cover the two simplest ones first.

1. You have done an update and your email software has reset to not allow attachments.

To check if this is the case, open your email program. I am assuming your using Outlook Express at the moment. Once your email is open Click on "Tools" then "Options" from the very top of the program. Up where File, Edit, View is.

Once in "Options" click the "Security" tab. In this section you should have a checkbox that reads "Do not allow attachments to be saved or opened....." uncheck this box and press ok.

You may need to close your email program down by pressing the X in the upper right hand corner then re-open it.

If this does not work, or you are using a different email program, you may also want to check your anti-virus software to see if it is blocking attachments.

Hope this helps out and feel free to ask again if not.


Posted on Dec 11, 2008


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