Question about Creative Labs ZEN SLEEK MP3 Player

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HELP! Zen Creative Sleek Photo 20 gb

I have had my zen creative sleek photo for 2 years now and i have never experienced problems with it. But lately my zen keeps freezing up while the songs are playing, the screen becomes blacked out with the on light on, and when plugged into the computer the system wont recognize the software (tried uninstalling and reinstalling) and the computer freezing up when songs are being transferred.

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  • slothlovelew Nov 29, 2008

    My zen is frozen on a specific song and after the battery runs down and i recharge it the library re-builds but the same frozen song comes back on? ive tried the reset thing but i dont get onto any service screen so i cannot do the clean up. is there a cetain amount of time you are supposed to hold the buttons or something?

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What you have to do is flash the firmware. And this is another huge problem. If you have WMP 11 you have to downgrade/uninstall it from you computer or use a computer that doesn't have it on.
Next connect your MP3 player after you have:
1. cleaned it
2. formated it
(you get to the recovery menu by holding play/pause sign and inserting a paper clip into the reset orifice.
Once it is recognized a menu will pop up asking you if you want to do various things, one of them is to sync or add files to your player using WMP 9 or 10, depending on the machine you have. CLICK that option.
Next you have to run the firmware application provided on the Creative website and that will flash your player with the firmware. It should work fine afterwards.

Make a backup of of the files if you care about them before you start this adventure.

Posted on Jul 30, 2008

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Posted on Jan 02, 2017

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