I bought a notebook fell days ago and I´m back to home, in Brazil. So, the machine has a software named "archie" and I can´t delete it because I need the original cd. how can I fix this problem?
If you send me the archie´s cd, my adress is: Rua Visconde de Pirajá, 11/802 - Ipanema - Rio de Janeiro - Brazil - post cod: 22410-001
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Depending on where the set was purchased (USA) it may be NTSC format and Brazil is likely to be different format like PAL or even Seacam---they do make converter boxes that will convert signal from one format to another.
Hurm.....it could be hardware or software issues....firstly try to clean up the fan's heatsink...overtemp is not good for ur machine....during power on(right after memory checks), hit the F8 button few times until it display safe mode selection...choose 'safe mode' and enter...system will load all neccessary drivers.........see if winxp able to boot as normal?
Though Best Buy should of removed that for you, Sony has a hidden recovery partition that will restore everything to factory settings wiping your hard drive of anything you have now. When you boot up your computer press F12 to enter the recovery manager....If it's not F12 try F11, They are different for each manufacture.
As a BestBuy employee, I have had experience dealing with Archie. Sure, it limits the computer to an almost unusable state, but we're required to use it in order to protect our display units. BestBuy employees should be fully removing the software before you purchase it, but if they fail to do so properly, there is still hope.
Option 1: Take the unit back to BestBuy and have a Geek Squad agent remove it using an Archie disc.
Option 2: Take the unit back to BestBuy and have a Geek Squad agent fully restore your unit.
Option 3: Use the included recovery discs to restore your unit back to its factory settings. If, however, your specific model does not come with these discs included (HP, Sony, etc...), and you would rather not make another trip to BestBuy, please follow option 4.
Option 4: Create your own recovery discs and fully restore your unit. If you're running Vista, open your Start menu and type "rec" in the search box. Most models will come up with a Recovery Disc Creation program. It's important to have these discs anyway, so you might as well create them now and save yourself money in the future. Follow through with the restore afterward and you're set to go.
Sorry guys for the inconvenience. Believe me, we don't enjoy the software any more than you do.
A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.
Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:
1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows. 2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.
Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.
It should have been taken off at time of purchase. Go to Best Buy Geek Squad with your receipt proving you bought it and they'll remove it (it should be for free, otherwise complain cause you should be notified by the salesperson that you need it removed). Only best buy can remove it with their disks, if you try uninstalling it it'll reinstall itself. Source: i work there.