Question about Dynex 32 in. LCD Flat-Panel HDTV

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DO I take it back????

Hey Wiz. My wife and I just purchased this TV 2 days ago, when we hooked it up, there were 3 white pix. Now only 2 days later, we were watching a movie and theres a big black circle in the center during the dark scenes, with bright blackness around it. Tried adjusting contract, changing movies, etc. nothing seemed to work. Do i need to just take it back since it is only 2 days old, and if so, will there be a chance it will be the same with another one in this brand??? Or, Should I have spent the extra $100. for an Insignia:) Thanks AW Ivers

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Hey AW IVERS,

While the occasional dead pixel may be the norm for LCD TV's, the dark circle you've been encountering sounds as if it may be a factory defect. As long as you are still within the 30-day return period, I would suggest returning to your local store and seeking an exchange at this time.

Generally, your chances of encountering the exact same problem with two different TV's made by the same company are slim to none, but that does not necessarily mean that it is not a possibility. When the same defect surfaces repeatedly, manufacturers will often issue recalls of the affected model line. For this specific model TV however, I was not able to locate any such recall notices.

Remember that if you’re still not sure how to proceed, you may always speak with an associate at your local Best Buy™ store for more information and further assistance.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jul 09, 2008

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Straight out of the box had 3 pixels out, Now 2 days later a Black Circle.


The white spots are called 'dead pixels' and depending on the manufacturer, they may allow a certain number of them but normally not in the primary viewing area.

The other anomaly shouldn't be there and LCD displays are not affected by magnetic fields as are CRTs.

Return it quickly and I would be reluctant to accept a simple exchange.
Do some checking on the Dynex brand before you take it back though to see if this kind of quality is common to the make.

You might start here:

http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2005-37,GGLG:en&q=dynex+lcd+problems

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Tyler

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