Question about Dynex 32 in. LCD Flat-Panel HDTV

2 Answers

Straight out of the box had 3 pixels out, Now 2 days later a Black Circle.

We purchased our Dynex 32" LCD two days ago. When we took it out and hooked it up, we noticed 3 little white specs on the tv, but you only see them with black screen, figured we could live with that. But now, only 2 days later, we were watching a movie, and during any dark/black scenes, there is a big black circle in the center of the tv, and brightness in the black around it. We have no spekers close to the TV, and we turn it off when not in use. Do I take it back and exchange it since it is so new??? Or will I have the same problem with another one? Thanks, A.W. Ivers in OKC

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  • AW IVERS
    AW IVERS Jul 06, 2008

    Thanks!!!!!!

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2 Answers

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  • Contributor
  • 17 Answers

Exchange it. I have had the same TV since Novemeber 07 with no issues so far. Works great. I use it as a computer monitor and TV.

Posted on Jul 06, 2008

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  • Dynex Master
  • 5,568 Answers

The white spots are called 'dead pixels' and depending on the manufacturer, they may allow a certain number of them but normally not in the primary viewing area.

The other anomaly shouldn't be there and LCD displays are not affected by magnetic fields as are CRTs.

Return it quickly and I would be reluctant to accept a simple exchange.
Do some checking on the Dynex brand before you take it back though to see if this kind of quality is common to the make.

You might start here:

http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2005-37,GGLG:en&q=dynex+lcd+problems

Posted on Jul 06, 2008

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DO I take it back????


Hey AW IVERS,

While the occasional dead pixel may be the norm for LCD TV's, the dark circle you've been encountering sounds as if it may be a factory defect. As long as you are still within the 30-day return period, I would suggest returning to your local store and seeking an exchange at this time.

Generally, your chances of encountering the exact same problem with two different TV's made by the same company are slim to none, but that does not necessarily mean that it is not a possibility. When the same defect surfaces repeatedly, manufacturers will often issue recalls of the affected model line. For this specific model TV however, I was not able to locate any such recall notices.

Remember that if you’re still not sure how to proceed, you may always speak with an associate at your local Best Buy™ store for more information and further assistance.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Jul 06, 2008 | Dynex 32 in. LCD Flat-Panel HDTV

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