Straight out of the box had 3 pixels out, Now 2 days later a Black Circle.
We purchased our Dynex 32" LCD two days ago. When we took it out and hooked it up, we noticed 3 little white specs on the tv, but you only see them with black screen, figured we could live with that. But now, only 2 days later, we were watching a movie, and during any dark/black scenes, there is a big black circle in the center of the tv, and brightness in the black around it. We have no spekers close to the TV, and we turn it off when not in use. Do I take it back and exchange it since it is so new??? Or will I have the same problem with another one? Thanks, A.W. Ivers in OKC
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Did you check the side of the television for the AV/Compsite ports (Yellow, Red, White)? A lot of models have these connections on the side of the TV. You did not list your model number so I cannot really check for you.
Not the remote.It the Cogeco box.The box data's it out of dated,some time this happen.Unplug the Cogeco box about an hour,replug the box.Let it update it software.Goto the tv setup goto CH. rescan it again,all the tv channel should be back.
Excuse me but the other answers are written by people who have not actually confronted the problem and are just guessing. They are all wrong. Here's the answer:
If your TV is expecting a TV input, it will keep searching for at least one TV channel on cable or antenna. If you only have a DVD player plugged in, for example, or if your cable is hooked up wrong, so there's no video signal on it, the TV will keep searching forever. (This is an unforgivable design flaw, by the way. But then, it was a cheap TV, wasn't it?)
To solve the problem, look at your remote control. You will find input buttons. Mine are small, along the top, right under the "power" button. Try pressing "video" for example, instead of TV. That stops the TV from hunting for TV channels.
Have a merry Christmas. Enjoy your new TV. Watch it in moderation and eat fruit and vegetables every day.
Without looking at the set and from what you say , it sound like the chroma stage has a fault on it . However sometimes it can be that someone has messed with the settings in the menu and caused this problem so check that first .
If you find they are ok then I am afraid the only solution is an engineers inspection , the chroma chip will almost certainly be surface soldered and these require special equipment to repair them safely ..The other possibility is that if you have a cable or Satelite box attached the fault could be in them and not on your television set :.. it's just not recieveing a picture from them . disconnect them and try you television on its own first .... Regards Vortash
Hey AW IVERS, While the occasional dead pixel may be the norm for LCD TV's, the dark circle you've been encountering sounds as if it may be a factory defect. As long as you are still within the 30-day return period, I would suggest returning to your local store and seeking an exchange at this time. Generally, your chances of encountering the exact same problem with two different TV's made by the same company are slim to none, but that does not necessarily mean that it is not a possibility. When the same defect surfaces repeatedly, manufacturers will often issue recalls of the affected model line. For this specific model TV however, I was not able to locate any such recall notices. Remember that if you’re still not sure how to proceed, you may always speak with an associate at your local Best Buy™ store for more information and further assistance. Hope this helps you out. Sincerely, Aaron Go Ahead.Use Us.