Question about SanDisk Sansa m250 MP3 Player

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Exchange the product

I bought a sansa MP3 player in Feb, I just got some problem, and I want to exchange it. The thing is I did not keep its receit any more and its insurrurance for one years. With my case, can I exchange? Could you give me some advice so that I am able to use it...
Thank you so much

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  • Trinh LAi Jul 06, 2008

    Is it always neccesary to covert the music through the Sansa... becasue there are some songs could not be heard, some could, thoough I did the same these files at the same method, copy them,...

    Thank for your help

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  • 8,596 Answers

If you still have the serial number - written on back of player somewhere - call Sandisk and see if it is still in warranty, and if they will exchange it.

Otherwise:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jul 06, 2008

  • Corey Knoettgen
    Corey Knoettgen Jul 06, 2008

    You don't need to run the music through the sansa media converter. I would just use Windows Media Player instead - here are some helpful links:
    The instructions in these pages, which are largely links, pertain to Windows Media Player 10 and 11 only.

    Windows Media Player is made by Microsoft. The general help page for Windows Media Player is:

    http://www.microsoft.com/windows/windows...

    Through
    this link, you can enter a variety of search terms that will help you
    find what you are looking for (exs.: “add files to my mp3 player”;
    “delete files from my mp3 player,” etc.)

    Important Vocabulary:

    The code word for “mp3 player” in Windows Media Player is “DEVICE” or “portable device”

    The code word for adding files is “SYNC,” “syncing,” or “synchronizing”

    The code word for copying files from CD is “RIP,” or “ripping”

    The code word for files stored on both My Computer and my Mp3 player (when it is connected to the computer) is “LIBRARY”

    To add files (SYNC) to your mp3 player using Windows Media Player 10:

    http://www.microsoft.com/windowsxp/using...

    To add files (SYNC) to your mp3 player using Windows Media Player 11:

    http://www.microsoft.com/windows/windows...

    To delete files from your mp3 player using Windows Media Player 10:

    http://www.microsoft.com/windows/windows...

    To delete files from your mp3 player using Windows Media Player 11:

    My Directions:

    1. Connect your mp3 player to the computer

    2. Open Windows Media Player

    3. Click on the icon of your Mp3 player on the left-hand side of the Library

    4. Click on the Songs, Tracks, or other Music Folder

    5. Find a song or songs that you want to delete

    6. Left-click the song once to highlight it

    7. Press the “Delete” button on your computer’s keyboard

    To copy (RIP) files from CD to Mp3 player using Windows Media Player 10:

    http://www.microsoft.com/windowsxp/using...

    To copy (RIP) files from CD to Mp3 player using Windows Media Player 11:

    http://www.microsoft.com/windows/windows...


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