Question about SanDisk Sansa e270 MP3 Player

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E270 My MP3 player has music in it but when I try to play it, it shows no music there? what's your recommendation?

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  • palma4th Jul 06, 2008

    the songs used to play just fine until one day the songs wouldn't play.



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The songs are in the wrong format - i would convert the songs to mp3 format to correct the issue

Posted on Jul 06, 2008

  • Corey Knoettgen
    Corey Knoettgen Jul 06, 2008

    In that case, the DB is corrupt - I would reformat the player:

    These are the most common methods for recovering Sandisk's Sansa Mp3
    Players. I have been almost universally successful in recovering Sansa
    players using one or a combination of these methods. These methods do
    not work if you are having synchronization or music format issues -
    they are for recovering a player that will not power up, freezes,
    flashes, is not recognized by the computer, and a host of other issues.

    Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.

    Download the Sansa Recovery Tool from the Sansa website.

    Format - Erases Everything: Connect your Sansa player to the
    computer and open Windows Media Player. Click on the Sync tab. Pull
    down the drop down menu underneath the Sync tab by moving your cursor
    over the Sync tab and left clicking on the little black arrow
    underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary
    slightly), and then select "Format." - this should erase everything.

    Firmware Upgrade- Erases Everything: Get the latest firmware
    upgrade from Sansa - it updates the firmware and erases every song in
    the player all at once. Note: this method doesn't work if already have
    the latest firmware. Go to this website and click "Firmware Updater" to
    find out:

    If these fail, then:

    Try this: disconnect the player from the computer, turn it off,
    hold in the volume + button, and reconnect the player to the computer
    while holding the volume + button in. Keep holding the volume + button
    for an additional 5-50 seconds. Windows should eventually go into
    recovery mode and revive the player- it will pop up a window that says
    Found New Hardware Wizard.

    If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).

    You may have to restart your computer after each of these methods
    to get them to work properly. Disconnect your Sansa player BEFORE
    shutting down your computer.

    -Tha Mp3 Doctor



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Related Questions:

1 Answer

My sansa does not have a delete option to delete music on the actual player. The manual says it does it is a refurbished model

According to my manual, the only way to delete music from the e270 is by connecting it to a computer and deleting it through that.

Jun 20, 2010 | SanDisk Sansa e270 MP3 Player

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How do you you download videos to Sansa e270?

photos and video must go through conversion with bundled software; the expansion slot can be used with music only.make sure you convert your video first.

Sep 27, 2009 | SanDisk Sansa e270 MP3 Player

1 Answer

E270 mp3 player taking time for refresh

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Nov 07, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer


format it put all music in then see wat happen it should fix the problem

good luck

Oct 27, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Sansa e280 - missing songs from mp3 playlists but playable through the computer

Hi make sure that the songs that are on the player are in MP3 or WMA file format. If they are in MP3 or WMA format, reformat the player and reload the songs back to the mp3 player. I and some of my friends experience the same problem but thanks from the sandisk technical support people i found out that it was just the songs that i am transferring are in MP4. Hope this helps out.

Oct 09, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

SandisK MP3 player

Sounds like she has corrupted her player somehow...

Like computers, mp3 plyers need to be formatted just like the hard drives...her Player should have come with a CD...which will walk her through formatting her player so that it's usable again.

She will loose all that is on there now...but will be able to reload her music ..

Thank you


Mar 30, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

I can't download any music into my Sansa e270. I tried alot of ways to convert it but it won't work. Please tell me a way I can.

I use windows media player and it sincs with the player.  turn ur player on FIRST; then connect the usb cord.  you use the sinc function in the media player software and it should work ok.

Oct 21, 2007 | SanDisk Sansa e270 MP3 Player

1 Answer

Cannot charge or copy music onto the sansa e270

You might not have the battery "seated" correctly. Try removing and replacing the battery.

Sep 04, 2007 | SanDisk Sansa e270 MP3 Player

1 Answer

Sandisk e20

Reformat, disable auto-sync

Aug 07, 2007 | SanDisk Sansa e270 MP3 Player

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