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I cannot load Document Viewer - Gateway Computers & Internet

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  • lfree295 Jul 05, 2008

    I have a laptop

  • lfree295 Jul 05, 2008

    You ask a question that I wish I had an answer to. It just appeared. It started when I was trying to print from the web. The printer loaded about halfway and stopped. So I tried to unstall the printer and the message appeared. I cant find where it wants me to look in and it wont close out.

  • lfree295 Jul 05, 2008

    I was using Windows XP and I was just trying to print on a n HP OfficejetPro L7580

  • lfree295 Jul 05, 2008

    What's going on?

  • lfree295 Jul 06, 2008

    Thats what I was in the middle of doing. But it says it is on a CD but I dont know which one. It still wont go off.

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  • Gateway Master
  • 13,433 Answers

Can you tell me more about the problem, what are you trying to open what kind of a file and what program are you trying to use?

Thanks,
Ekse

Posted on Jul 05, 2008

  • 1 more comment 
  • Ekse Jul 06, 2008

    Ok, you need to reinstall your printer software, it must be corrupt somehow and giveing you the error message, do you have the cd for the printer?



    First uninstall the software from your computer

    start -> control panel -> add or remove programs.



    ones you have removed all the hp programs, unplug your printer, you may need to restart, then insert the cd, install everything back, plug the printer back when asked and that should solve it, everything should be back to normal, if not leave me another comment and Il look more into it.



    Thanks,

    Ekse

  • Ekse Jul 06, 2008

    You can get it from here if your not sure

    http://h10025.www1.hp.com/ewfrf/wc/softw...=



    simply uninstall everything and you can try the

    HP Officejet Pro Basic Feature Software/Driver



    If your on a limited connection the full feature package takes a while to download.



  • Ekse Jul 06, 2008

    I think its the HP Image zone / document viewer so uninstall that if you can find it from the add or remove programs.

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"
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I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
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