I bought my LG washer & dryer set in July of 2006 and have taken great care of these machines. Just 5 months ago the washer started smelling like mildew even though I dry inside the rubber seal on the door and leave the door open to air dry inside after I'm finished with the laundry. I've been in contact with LG & Home Depot where I bought them and they've advised me to run bleach through it, empty the drain located on the front, rund Whirl Out through it, etc...
I've done all of these things and still have this horrible smell coming from inside the drum itself. The water that I emptied from the drain had no odor. When I clean under and in between the rubber seal on the door there is no sign of mildew or the odor on the towel that I use. I stick my head inside the washer and it's obvious that's where it's coming from. I was told the tub has a 5 year warranty on it. I don't know what else to do. I've wasted so much time of course trying to do everything possible (without taking this stupid thing apart) to make this smell go away or find the actual cause and no such luck. In researching the internet I've found where I'm not the only person having this problem, knor is LG the only washer that has the mildew smell, but they're all front loaders with the same problem. I've reported it to consumer affairs, but I don't know what else I can do! I spent so much money on this machine and it makes me sick to think that I'm stuck with a mildew smelling washing machine!!! HELP>>>>>>>PLEASE!!!!!!!!!
We have been dealing with the same mildew/odor smell since our washing machine was 7 or 8 months old. We are going on almost 5 years. When I first complained to Sears, where we purchased it, they said they had never heard of such a problem....criminal. We have an old septic system on a waterfront property which means we can not use anythin caustic, like bleach and chlorine. With 8 people in our family, we need to use a water efficient machine. I have tried EVERYTHING! We have taken the front panels off and cleaned out the filter...it had some build up, but it was not the culprit of the odor. WHile the front rubber gasket gets grimy and demands a ridiculous amount of maintenance in the form of scrubing and wiping continuously, it is not the problem. The mold is obviously growing between the two drums....and there is no way to access it. From all my exhaustive research, it appears that this is a design flaw consistent with almost all front loading washers, and none of the manufacturers will admit to it. I will be purchasing a new washer as soon as I am convinced that I won't be going through this again. I find myself washing loads repeatedly...this is not energy efficient and defeats the purpose. Our clothes and towels always smell bad and I cringe when I think that the mold is mixed with all that we launder. This has to be a health hazard. I am leaning toward the Bosche as it has the fewest complaints and most praise. Can anyone advise me differently?
4 Other Users Have The Same Problem
Comment by jmsl, posted on Aug 05, 2008
I too have a LG front loading washer with an AWFUL mildew smell. I have tried all of the same sugguestions without any success. I regret ever buying this washing machine!!
Comment by TVForrester, posted on Aug 02, 2008
Since January 2008, I've had an awful sulfur odor from the Kenmore Elite H3 Frontloader washer machine while it is in the wash cycle. Surprisingly, the clothes do not smell after the wash is done. I've have so many neighbors smelling the odor while it is in cycle and sniffing the clothes afterwards. (In July of 2006, we replaced our Maytag Neptune machine with the Kenmore H3 because of an awful mildew smell while it ran and the clothes smelled afterwards.) Initially, I didn't believe it was the machine. I had the toilet ring on the toilet in the bathroom where the washer is located replaced to see if that was the cause. We had our septic system "smoke tested" to see if the smell was originating from a cracked pipe inside the house or to the septic system - no issues. Finally, we decided to chlorinate our well to see if that would stop the smell. The well water has been tested twice this year and is fine and doesn't smell when it's running in the kitchen or other bathroom/tub/showers. I'm familiar with "refreshening" processes (from Maytag and my own) that involve copious amounts of bleach and dishwashing crystals, constant wiping of standing water. We're on a private well and septic system and I really think we're doing long term damage if we have to run these bleach cycles every couple of days. NOTHING has worked to stop the smell from returning. I leave it open to "dry out" which is a problem with kids who find it funny to see if they fit in there. I find these machines completely inefficient because of additional water usage needed to run separate bleach cycles and it's terrible impact on the environment. I'm sick thinking about the calls I'll have to make to get some service on this. I'm surprised some consumer group or environmental group hasn't picked up on this yet.
Comment by nancydrew124, posted on Jul 26, 2008
I have had the exact same problem. I am actually about to toss a good set of eight bath towels away because the odor from the LG washing machine has transferred to my towels thus making us smell mildewy after drying off. It is ridiculous the amount of time I've wasted and the money on "odorizing" the washer. If I could I would return it in a minute but it's just too expensive to do that in this economy!!!
Comment by Guest, posted on Jul 16, 2008
I also have a LG front loader washer and dryer and we are having the same problem. Our laundry when it drys smells like Mildew. It just started to happen last month. We bought the set from Home Depot in March 08
Dan
the fault is not with the washer.
causes of smell are usually:
using liquid detergent. this over a period causes a smell like drains.
to cure, put on a boil wash and use powder detergent. if a machine is stripped down where liquid detergent has been used, there is a horrid slimy sludge present.
also, if drain hose from washer is plumbed in under sink and a waste disposal unit is present, then this can also cause a smell
also make sure there is a water trap or air break present in the drain line before it enters the sewer
changing your washer will not solve the problem
you may not like this answer but what ive said is true and ive met this problem often
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There is also Affresh tablets, but at $8 per 3 tablets, they are also more expensive.
My friend has a top loader that had a smell, cuz her tenants used to leave the wash in the washer for days at a time. After spending $100 for a repair technician to take apart the washer and clean out the gunk, which helped a little bit, she heard about this smellywasher stuff and it worked.
p.s. The repair man also recommended that she only use powdered, low sudsing detergent (ie the HE kind that you use for front loaders). And AVOID fabric softener.
It seems that liquid detergents and fabric softener especially when used together leave a lot of gunk and buildup behind on your washer drum, which overtime gives the algae somewhere to grow.
If you really can't live without fab softner. Try 1/2 cup vinegar in your dispenser and use Dryer Balls in the dryer. It works just as well.
Hope all this helped. I've had a lg front loader for 3 years with no problems, but now i'm a little worried, so i'll keep my fingers crossed and a bottle that smellywasher stuff in the cupboard just in case.
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