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My Creative Zen Touch MP3 player will not power up however the button is constanly showing blue as if the unit was powered up. Any help would be great

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Reset the player, make sure it is fully charged, and try again.

Posted on Jul 06, 2008

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My zen wont turn on or charge up and I don't know how to reset it, is there a button??Its a creative zen v plus 1GB


Hello,

Support site for the Zen V Plus, see:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_15306,VARSET=CategoryID:213

In the knowledge base solutions Creative gives next answer, when the player does not power on or charge:

>>>>>
To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter ( You can purchase the power adapter here as a separate accessory).

  2. Press the reset button and observe the player.

  3. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.

    • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.

  4. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, visit SID 29048 in our "Further Suggestions".
Note: If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.

<<<<<

Reset pin on the left side with the player facing up.

7973636.jpg

Manual (Multilingual, 17,2 MB) for the Zen V Plus :
http://files2.europe.creative.com/manualdn/Manuals/TSD/9851/0xE85A7F46/Zen%20V%20Plus%20Quick%20Start%20Multilingual.pdf

Nov 24, 2009 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Mp3 player will not turn on, it is fully charged


First try resetting it = To reset your zen = Put a pen head in the hole under the power button for 20 seconds.

A depleted battery may have any of the following symptoms:
The charging icon is missing
The blue power LED is not blinking
The player turns off immediately when it is disconnected from its power supply
Not showing any signs of activity (with the exception of the blue power LED)
No LCD display
The player is not detected by Windows or any programs
If the player shows the above symptoms, download the firmware below and follow the step by step instructions to install the firmware update.

http://www.creative.com/support / downloads, firmware.

May have to format if nothing eles works.


http://www.creative.com/support/ downloads

Jul 29, 2009 | Creative Labs ZEN Stone MP3 Player

1 Answer

Creative ZEN (4GB) not turning on (battery fully charged)


I had the same problem but it powered up after I removed the cover and wiggled the battery.

I hope this helps.

Martin

May 28, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

Creative zen touch


Leave it on until it is out of power and recharge it.

Apr 03, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

I can not unlock my creative zen mosaic mp3 player!!plz help!!


If your power button has resistance find the reset button on the right side and push it with a toothpick. That sould work.

If it as no resistance (like mine) pray !

:O(

Feb 24, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative labs zen touch mp3


"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Jan 25, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen Touch


I cant recommend this but.....
from what ive been reading people have been smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I

Dec 08, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

My mp3 player wont work


ok! easy solution for you^^ 1) Make sure your Zen is powered OFF. if the blue light is on and won't turn off, here's what you do: set the hold button at the top of the player to the ORANGE position, then hold your power button for 3 seconds. the keypad will flash and your player will power down. 2) push in the reset button with a pin or other fine implement. the reset button is located on the bottom of the unit, right next to the connector. your player should power up as normal now. charge it fully! your computer should be able to read it during it's charge as long as you leave it powered on^^ I hope this helps you^^

Mar 25, 2007 | Creative Labs ZEN SLEEK MP3 Player

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