Question about SanDisk Sansa e260 MP3 Player

1 Answer

Blue ring of death

My sansa mp3 player model: e260 stopped working it want do anything but turn on the volume ring I know the screen works but it want bring anything up I can't get it int to recovery mode and my computer barely even registers it and the places it does it calls it a tango digital media platform so I don't know what to do, anything you can do to help would be greatly appreciated.
thank you

Posted by on

  • samuelmorgan Jul 07, 2008

    its not a problem with the usb port it does not have a drivers it no the recovery trick does not work did you even read the hole e-mail my computer is registering it the problem it only registers were I don't now what to do with it.



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  • Master
  • 8,596 Answers

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard

Posted on Jul 06, 2008

  • Corey Knoettgen
    Corey Knoettgen Jul 07, 2008

    The volume + method normally causes Windows to load the correct drivers, so don't get snippy with me.

    Uninstall the incorrect Tango driver, and re-run your installation CD.

    Sansa no longer carries the driver on their website. There are a few other people who have asked the same question about drivers for this player, so I would go back in the Fixya archives, and see if any of those outside websites work.


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Help


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
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