Question about Symantec WinFax Pro 10.0 for PC

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Symantec WinFax Pro - configuration problem

After installing this software, the configuration wizard (Wtnsetup.exe) starts. When I tried to fill in the csid field and move to next one, it has simply shut down... I´ve knew that it is a kind of incompatibility with IE 7.0 and symantec had found the solution such a file which corrects this troubleshooting but I couldn´t find it at its website. Anybody can help me, please?

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  • rodrigoalf Jul 08, 2008

    Still hoping for help...

  • bumpersquid Jul 12, 2008

    I have exactly the same problem. I had to manually uninstall WinFax 10.0 in order to run the Norton Removal Tool (as suggested by Symantec) as my SystemWorks had stopped working and couldn't be uninstalled in the normal way. Although I have removed and reinstalled SystemWorks okay, I am unable to configure WinFax. I did have this problem last time I reinstalled WinFax and eventually, after several reinstalls, it did work okay, although the 'jumping' then occurred any time I tried to add an address book entry. Still, at least I was able to send and receive faxes, unlike at present.

  • shelbytbird Aug 01, 2008

    After installing this software, the configuration wizard (Wtnsetup.exe) starts. When I tried to fill in the csid field and move to next one, it has simply shut down... Anybody can help me, please?

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I think I've found a "partial" solution but, as my telephone line has gone dead, I have been unable to test it.

Type in your CSID then, without doing anything else (such as pressing ENTER or trying to type in your fax number), click on NEXT

This should take you to the rest of the CONFIGURE - modem etc.

Your header won't show your fax or telephone number, but you may be able to enter this later.

Posted on Jul 13, 2008

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WinFax Pro isn't listed in add/remove programs. Why not?


If you don't see "WinFax PRO" or "Symantec WinFax PRO" in your Add/Remove programs listing, this indicates a. You don't have it installed (or you uninstalled it) or removed the program entry from the Add/Remove Programs List or b. You have a partial, or corrupt installation. Visit http://www.getfaxing.com/forums if you have specific questions on WinFax PRO.

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Installed Microsoft Office 2003 and now can't attach files to fax I am using winfax pro 10.03


are you on win 7?

write back, i have included the below in case you fall into this cattegory

Don’t get duped into buying a counterfeit WinFax PRO 10 CD ROM. Here is how you can tell the difference from a “real” CD ROM and the obvious fakes. If you purchased your Symantec WinFax PRO with a box and manual, chances are it is the genuine item. If you purchased a “loose” CD ROM, usually referred as “OEM”, then you should check for the following:

How to detect a counterfeit WinFax PRO 10 CD ROM
  • Symantec never included the actual revision of WinFax PRO 10 (10.01,10.02 or 10.03) on the CD ROM. So, if your WinFax PRO CD ROM says “WinFax PRO 10.03′ its a fake. All genuine WinFax PRO 10 cd’s contain the heading ”WinFax PRO 10.0′
  • If you see text with “winFAX” or “Live Update” anywhere on the CD its a fake. The official Symantec trademarks are ”WinFax” and “LiveUpdate”, no other variations of this text should appear on the CD ROM.
  • Failure to capitalize ”symantec” and “corporation”.
  • An “All rights resverd” spelling error, or other spelling errors.
  • Incorrect font used for WinFax PRO and Symantec logo. The current Symantec logo is consistant across all software they produce.
  • Silver portion of CD is a (dull) matte finish, on the real CD it is relective (mirror surface).
  • To determine if the CD is brand new and sealed – geniune WinFax PRO 10 CD’s come in a white envelope sleeve that are sealed with a sticker that may have one or more of the following: a bar code, a Symantec 5 or 6 digit product code, a brief license agreement.
  • In most cases, manufacturer information is printed on the inner rim of the CD ROM of genuine CD’s. This is usually missing on a counterfeit.
  • Update patch 10.04 is not included on genuine CD ROMs. Any CD that contains the patch update to 10.04 is a counterfeit

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I just reinstalled winfax pro 10, it is not in the all programs, but it is in the computer. I am running Windows XP Home edition 5.1.2600 SP3. what do i do?


Go to the program files folder where WinFax is installed, either in Symantec\WinFax or WinFax. Find the file WTNSETUP.EXE.
Run this and go through the setup. It should create the necessary shortcuts and program menu items for you once completed. http://www.getfaxing.com/winfax

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I cannot complete install of WinFax PRO 10.0


Hello, I give advise & support on using a computer. If you need basic computer skills and advise, I will help you. You can get support from me, via Msn live chat, if you purchase a $4 one hour online session. If you want to find out more, please send an email to shane213@live.com

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Control-Alt-Del and end tasks Wfxctl32.exe, wfxsvc.exe , wfxmod32 ...and faxmng32.exe

This can be any number of problems, like corrupt logs, too many entries in your default log structure,. You can check this link regarding rebuilding your logs:
http://www.getfaxing.com/cgi-bin/ib315/ikonboard.cgi?act=Help;CODE=01;HID=30

WinFax Tools has many fixes for WinFax that are automated.
http://www.getfaxing.com/cgi-bin/ib315/ikonboard.cgi?act=ST;f=17;t=412


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remove the Configuration Wizard from your Startup folder.

WinFax Tools has many fixes for WinFax that are automated.
http://www.getfaxing.com/cgi-bin/ib315/ikonboard.cgi?act=ST;f=17;t=412

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remove the Configuration Wizard from your STARTUP folder.

WinFax Tools has many fixes for WinFax that are automated.
http://www.getfaxing.com/cgi-bin/ib315/ikonboard.cgi?act=ST;f=17;t=412

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Go to "Control Panel", then "Regional and Language Options", then "languages", then "details", then "advanced", then click "turn off advanced text services". Also turn off Asian languages. Then you will be OK.

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Receiving Fax Line always 'busy'


Installing fax software can be tricky, particularly if you want to import phone-book listings from an existing database or PIM, such as Microsoft Outlook. But WinFax Pro proves easy to configure. A series of introductory screens walks you through installation; you just click Next to accept the default configuration. In our tests, WinFax Pro accurately detected our fax modem and seamlessly imported our contacts from Microsoft Outlook. By comparison, competing fax programs either don't import directly from Outlook or make the process trickier than it needs to be. you can try to look on website and there will explain to you. http://reviews.cnet.com/e-mail/winfax-pro-10-0/4505-3536_7-1536745.html

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