Question about Philips SA5125/37 MP3 Player

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MP3 FROZEN I CANT PUT MUSIC INTO MY MP3 ALREADY SPOKE TO TECH SHE GAVE ME # 6N7RD BUT STILL CANT SOLVE PROBLEM

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Make sure the songs are in the correct format first - no iTunes allowed. it's best to use songs in mp3 format - they don't have the million problems that WMA files have.

If the pc is not recognizing GoGear: Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on Jul 05, 2008

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