It was working just fine I had printed on it that day and had no problems. Came back about an hour later and it would power on. I tried to unplug it overnight to see if that would do anything and I tried plugging into a new surge protector and other wall outlits and get nothing. I know it has to be something simple cause I called the repair guy and he said $30,00 to fix it. Is there a reset button or something! Pleaase help!
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If you make a copy and it is black, either the ccd (reader is bad or the lamp is out) either is the end. Take it back to staples if you can.
Make sure you unplug it for about 1 hour and plug back in and try a copy.
If your machines are like other 7310's and 7410's that we have serviced, the inside of it is probably coated in ink spray. Over time this spray will build up on the encoder strip and cause print image defects. You can just clean the encoder strip for a temporary fix but I would have in completely torn down to the metal frame and cleaned good. We charge $85 for this type of cleaning which cures what ails most of this line of printers.
The problem is on the scanner...
You have to change "scanner assembly". But... here in Greece this unit has not spare parts.... The repair procedure is "unit exchange". You have to contact HP Service in order to inform you if they can change only the scanner assembly and not whole unit... You can call telephone support.