Question about Philips GoGear SA178 MP3 Player

1 Answer

My MP3 Is Frozen

I don't know what happened. I tried to switch music from one folder on my MP3 to another then something popped up when I tried to open the folder. After I unplugged it from the computer, it wouldn't turn on properly. Normally, when I turn it one, it says "Philips" on the screen then goes to the menu. But now when I turn it on it says "Philips" and freezes there, then I can't turn it off unless I reset it and it turns on the same way!!! Please HELP ME!!!

P.S. The type is Philips GoGear SA178, and I just realized that my computer won't let me open up the file.

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  • gymchick95 Jul 05, 2008

    I have the software, but it's not the software that's the problem...it's the MP3 itself. And I don't know how to fix it. :(

  • gymchick95 Jul 06, 2008

    It didn't work



  • gymchick95 Jul 06, 2008

    Thanks anyways...I might go in somewhere to get it looked at.

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Unfortunately, this GoGear did not come with a recovery method. You can go to www.usasupport.philips.com and enter in your model #. Go to "software & drivers" section. see if it has a download for device/firmware manager - but I believe this is the one SA model that did not have one. Click on the "Repair" tab if you are able to load the software.

Posted on Jul 05, 2008

  • Corey Knoettgen
    Corey Knoettgen Jul 06, 2008

    I know the software isn't the problem - there is a REPAIR and an UPDATE function in the software that will fix your device - Repair first, Update second

    If the Device Manager won't recognize the player, then:
    Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.


  • Corey Knoettgen
    Corey Knoettgen Jul 06, 2008

    Did you purchase it in the last year perhaps? If you still have the receipt, and it was purchased in the last year, you can call Philips and get an in-warranty replacement. They can give you an out-of-warranty price - it may be a good deal, I'm not sure. The lowest price on eBay is around $45.00 plus shipping.

    You can try uninstalling and reinstalling the old software, and then reinserting it into the computer. But after that, I'm fresh out of ideas. The patch was recently removed from the Philips website b/c it did not work - not even one time.


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