Question about HP OfficeJet D125xi InkJet Printer

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Blank Pages HP Officejet d125xi

I have an HP Officejet d125xi that is printing blank pages after installing new cartridges. All the strips, etc. have been removed from the cartridges. I have Windows XP SP2. I had SP3 and I thought that might be the issue. But it is not. I have disconnected the printer, reinstalled several times. The printer is listed in the Device Manager under IEEE 1284.4 and the port is listed in the printer as DOT4_002. It is an All in One. All the features seem to be working, copying, scanning, printing...but the pages are blank. PLEASE HELP!

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Here are a few things to try: 1. Remove and then reinstall the ink cartridges 2. Clean the ink nozzles because they may be clogged which can be done manually or sometimes using the printer control panel like so: Open the print or fax window > right click on ink jet printer icon > select Properties > on the general tab click printing preferences > click services tab > click clean the print cartridge. If you have this option it will automatically clean the print nozzles, if not you will have to do it manually (check your documentation if you still have it for details on how to do this). Take cu-tips and remove the ink cartridges > dip the cu-tips in distilled water (not tap water) and squeeze any excess water out of the cu tip > Hold ink cartridge so that the nozzle plate faces up and use the swab to wipe clean the area around the nozzle plate > Hold cartridge up to light to make sure all dust, dirt, dried ink, or cotton fibers are not left behind > Dry them off and replace into printer and print a test page. 3. Try different settings for the print quality to see if any changes occur. 4. Turn the printer on and leave it on for about 30 minutes to warm up to loosen or melt any dried ink that may have blocked the nozzles. If this does not work there may be more serious problems that will require a qualified technician to deal with. Hope this helps and let me know if you need further assistance.

Posted on Jul 05, 2008

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