Question about HP ScanJet 3500C Flatbed Scanner

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I am downloaded it again and again and again and it says:

Missing InterVideo WinCinema Manager.Ink
What does that mean and what does that have to do with the Scanjet 3500c?

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  • HP Master
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Win Cinema is used for DVD playing. Has nothing to do with scanning.

You can dowload a new version of Wincinema by typing this web address:

http://apps.corel.com/lp/ivi/index.html

Posted on Jul 05, 2008

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0xc19a0035


The ink system failure is a pain to troubleshoot. It could mean that the ink cartridges are not communicating with the print head, the print head is bad or the entire printer needs service.

Try resetting the printer to clear the error from memory:
First with the printer on, unplug the USB cable (if using one) from the printer (and the computer).. Then remove all of the ink cartridges from the printer (lift the scanner unit as if to change the ink). Wait for the printer to indicate "Insert ink cartridge). Then unplug the power cord from the back of the printer. (Note: do not turn off the printer just disconnect the power cord.) I also disconnect the power cord from the outlet and the power adapter (this resets the adapter). Wait 60 seconds or longer. Then reconnect the power cord to the printer, the adapter and then the outlet. Turn on the printer if it doesn't turn on on its own. Reinsert the ink cartridges and close the printer. Print a calibration page if prompted to do so. Finally reconnect the USB cable. Try printing again.

If the message repeats, the unit needs service. This printer doesn't allow the user to service the print head so the cost for servicing is variable. If the printer is under warranty, contact HP for service. Otherwise decide if it is worth the cost of service (expect a minimum charge of $50 just to determine the problem.)

I hope this helps.

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Another thing to do is to go to control panel and run the add new hardware wizard...You can run the driver first to be sure it is in the system and after that run the wizard ..., but in a normal way it should see the usb unknown device and try to install it auto...
if it is not a usb device ..just connect it ...go to device manager by right click on the My computer icon ...properties./hardware /device manager ....here you should see the printer in yellow color and with a ask sign meaning that its missing the driver ...If you do not see it ...just right click on computer in D manager ///and choose scan for hardware changes..it should bring it to sight ..
after that right click ..and update driver ...if the driver s not an installer just browse from the update driver wizard to the location of the folder with the driver and it will take it ...
let me know if it is anything else...BY the way ..be sure the printer it is powered and on...before trying to install it ...otherwise it will not see it ..
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Make sure that the cartridges you installed are compatible for your printer.

Refilling the ink could actually damage the head that is why it is not advisable to refill, this will cost you more money for printer replacement.

Reseating the ink cartridges and rebooting the whole system could do the trick.

But if not, check if ink cartridges are really defective or has dried out so you can fix a return for those lemon.

This way we can identify if you really need to replace the printer instead of jumping into conclusions right away.

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