Question about Philips GoGear SA178 MP3 Player

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My MP3 Is Frozen

I don't know what happened. I tried to switch music from one folder on my MP3 to another then something popped up when I tried to open the folder. After I unplugged it from the computer, it wouldn't turn on properly. Normally, when I turn it one, it says "Philips" on the screen then goes to the menu. But now when I turn it on it says "Philips" and freezes there, then I can't turn it off unless I reset it and it turns on the same way!!! Please HELP ME!!!

P.S. I'm not exactly sure what type of Philips GoGear I have but please help anyways! I'll take all the help I can get.

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  • 1 more comment 
  • gymchick95 Jul 05, 2008

    It is Philips GoGear SA178...I didn't realize it until I saw the picture and name. Please Help.


  • gymchick95 Jul 05, 2008

    I also realized that I can't open the file on my computer.

  • gymchick95 Jul 05, 2008

    I guess so...thx anyway

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Unfortunately, this GoGear did not come with a recovery method. You can go to www.usasupport.philips.com and enter in your model #. Go to "software & drivers" section. see if it has a download for device/firmware manager - but I believe this is the one SA model that did not have one. Click on the "Repair" tab if you are able to load the software.

Posted on Jul 05, 2008

  • Corey Knoettgen
    Corey Knoettgen Jul 06, 2008

    Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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