Question about NetGear RangeMax WPN824 Wireless Router (WPN824NAR)

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401 error while trying to access internet - any site

We tried installling netgear setup in another computer and cancelled in between. But now when i try to access internet from my laptop it keeps comin up with 401 error. And every url directs to the router login url with an 401 error.

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  • binuva Jul 08, 2008

    we manage to reinstall Netgear again and it worked.It seems the Network Name(Netgear) got changed.

    Thanks

  • Zac Moore May 11, 2010

    have you tried rebooting the router and the computer? Sometimes this can solve many problems with networking, and you should also check your hosts file, which in Windows should be X:\WINDOWS\System32\drivers\etc\hosts
    where X is the drive Windows is installed on (usually C), to see if there is any redirects from any URL (web address) to your router's IP or web address.


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Note: Firewall, anti-spyware and pop-up blocker need to be disabled.

1. Please connect the computer directly to your router. Check the IP address.

a. Go to Start and then click Run.
b. Type cmd (Windows 2000 or XP) or command (Windows 98 or ME) then click on OK.
c. On the command prompt, please type "ipconfig/all" and then press Enter.
d. Look for the Default Gateway. This is the IP address of the router. Usually, it is a 192.168.1.1.

2. Check if we can communicate to the router.

a. Go to Start and then click Run.
b. Type cmd (Windows 2000 or XP) or command (Windows 98 or ME) then click on OK.
c. On the command prompt, please type ping 192.168.1.1.

Note: In this example, we used 192.168.1.1 as the IP address of the router.

d. There should be replies from the Default Gateway address. Look for ping statistics and you should see a sent: 4 and receive: 4.

3. Optimize browser settings.

a. Please open Internet Explorer and click Tools.
b. Select Internet Options then click Connections.
c. Click on LAN Settings. Make sure that all boxes are clear and then click OK.
d. Click on General Tab. Click on Delete Files, Delete Cookies and Clear History buttons. Then click Apply.
e. Click on Security tab.
f. Click on Internet and Custom level icons.
g. Under the Settings list, scroll down and set the User Authentication to Automatic Login. Then please click on OK.
h. Go to Advance tab and click on Restore Defaults or Reset. Please click on OK.

4. Access the web-based utility of the router.

a. Open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click Enter or Return key.
c. For security reasons, the router has its own user name and password. When prompted, enter admin for the user name and password for the password, both in lower case letters.

Note: If it does not take password as the password, you might have changed it when you have run the setup CD so please try other passwords. If you cannot remember the password, you need to reset the router and run the NETGEAR Setup CD to reconfigure it.

If it still does not work, please try the following:

5. Reset the router.

a. Please push the reset button at the back of the router and release after 30 seconds.
b. Unplug the power adapter for 10 seconds and then plug it back in.

6. Try other browsers like Internet Explorer, Mozilla Firefox, Netscape, etc.

If you still cannot access the routers page, try another computer and connect it on your router. Then repeat the steps.

Here are some troubleshooting steps that I suggest you try:

1. Check physical connections.

a. Connect the modem to the Internet port of the router. The Internet “i” LED on the front of the router should light up.
b. Connect the computer to one of the four LAN ports (i.e port 1, 2, 3 or 4) on the back of the router. The corresponding port light where you connected the computer should be lit up.

2. Access the router's web-based utility.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click Enter or Return key.
c. A window will prompt for a user name and password. By default, the user name is "admin" and the password is "password".

Note: If you were unable to access the router's web-based utility, you may reset the router to restore the settings to factory default.

To reset the router:

a. Please push the reset button at the back of the router and release after 30 seconds.
b. Unplug the power adapter for 10 seconds and then plug it back in.

3. Configure the router.

If your Internet Service Provider is using a cable connection, please follow the steps below:

a. Click on Basic Settings under Setup tab.
b. Select No for Does Your Internet Connection Require A Login?.
c. Scroll down on the center page and look for the Router MAC Address section. Set it to Use computer MAC address and click on the Apply button.

If your Internet Service Provider is using a DSL connection, please follow the steps below:

a. Click on Basic Settings.
b. Select Yes for Does Your Internet Connection Require A Login?.
c. Select Other on the Internet Service Provider drop down box.
d. Enter your ISP's username (username@ISPdomain) and password. Then, click on Apply.

4. Configure the wireless settings.

a. Click on the Wireless Settings under Setup.
b. Change the SSID to any unique name.
c. Scroll down, look for the Security Options settings and select WEP (Wired Equivalent Privacy).
d. Set the Authentication type to "Automatic" and the Encryption Strength to "64bit".
e. Leave the Passphrase field blank, select Key 1 and enter a 10-digit number.

Note: The 10-digit number you typed in the key 1 will be the password or network key for the wireless connection.

f. Click Apply button to save the changes.
g. Go to Router Status under Maintenance tab and check if there is an IP address under Internet port. If it's 0.0.0.0, do a power cycle.

5. Power cycle.

a. Power off the modem, router and computers.
b. Turn on the power of the modem first and wait for it to initialize, the lights to stop blinking.
c. Power back the router and the computers. Check if it will be able to get online.

If you have wireless computers, you can connect them wireless to the router. Kindly follow the instructions below:

6. Connect wireless computer to the router.

If you are using Windows XP with Service Pack 1, please follow the steps below:

a. Please right click on the Wireless icon on the right lower end portion of your computer.
b. Then click on View Available Wireless Networks.
c. Click on the Advanced tab.
d. Please delete all the preferred networks then click on OK.
e. Right click on the Wireless icon again and click on View Available Wireless Network. Please select your network and click on Connect. It will ask you for the network key.
f. Please type in the network key and then confirm it. Network key is the password you type on the key 1 of the wireless settings of the router.
g. Make sure not to enable IEEE and then click on Connect.

If you are using Windows XP with Service Pack 2, please follow the steps below:

a. Please right click on the Wireless icon on the right lower end portion of your computer.
b. Then click on View Available Wireless Networks.
c. Click on the Change Advanced Settings.
d. Click on the Wireless Networks tab remove all the preferred networks then click on OK.
e. Right click on the Wireless icon then click on View Available Wireless Networks.
f. Select your network and click on Connect.
g. It will ask you for the network key. Type in the network key and confirm it. Then click on Connect. Network key is the password you type on the key 1 of the wireless settings of the router.

If you are using Windows Vista, please follow the steps below:

a. Click Start then select Connect To.
b. Connect to a network window will show up.
c. Select your wireless network and click Connect.
d. It will ask you for a network key. Type in the network key and confirm it. Then click on Connect.

From the above configuration, please check if you can now access the Internet.

Posted on Jun 02, 2009

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Hi,

It seems that you need to reconfigure router ,you can use following steps to reconfigure router

1. Please remove all the connections from the router. Connect power to the router and then connect a cable from the computer into any of the 4 lan ports on the router. Make sure the modem should not be connected to the router or to the computer.
2. Open up the Internet Browser (Safari, Internet Explorer, Mozilla Firefox, Opera, etc.).
3. Put http://www.routerlogin.com/basicsetting.htm in address bar.
4. On the basic setting page scroll to the bottom and click on Apply.
5. Login to the router with the Username as "admin" and Password as "password" (please note that the Username and Password are case sensitive).
6. Click on lan ip setup under advanced.
7. Change the lan ip to 192.168.10.1 and under use router as a dhcp server change the starting ip as 192.168.10.2 and ending ip as 192.168.10.51, click apply and click ok for any popup message that arise.
8. Once the browser display some error message like CANNOT FIND SERVER, ACTION CANCELLED etc, Connect the dsl modem on the wan port of the router and restart the computer.
9. Power off the dsl modem and the router after making the connections.
10. Power on the dsl modem and wait till the dsl light comes on, then power on the router.
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14. Click on Setup Wizard and then select "Yes" and Click "Next" on the detection window.
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You can use below steps to install router

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1. Please remove all the connections from the router. Connect power to the router and then connect a cable from the computer into any of the 4 lan ports on the router. Make sure the modem should not be connected to the router or to the computer.
2. Open up the Internet Browser (Safari, Internet Explorer, Mozilla Firefox, Opera, etc.).
3. Put http://www.routerlogin.com/basicsetting.htm or 192.168.1.1 address bar. press enter
4. Login to the router with the Username as "admin" and Password as "password" (please note that the Username and Password are case sensitive).
5. Click on lan ip setup under advanced.
6. Change the lan ip to 192.168.10.1 and under use router as a dhcp server change the starting ip as 192.168.10.2 and ending ip as 192.168.10.51, click apply and click ok for any popup message that arise.
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8. Power off the dsl modem and the router after making the connections.
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10. Open a web browser (Internet Explorer, Mozilla Firefox or Safari).
11. Access the router (http://192.168.10.1).
12. Login to the router (Username = admin Password = Password).
13. Click on Setup Wizard and then select "Yes" and Click "Next" on the detection window.
14. It should give you a "Dynamic IP Detected" or "pppoe detected"(type the Username & Password of your dsl account in case of pppoe detection) and then click next.
15. Click Apply.
16. Logout of the router.
17. Open up another browser window and try to access internet.

Please rate the service positively if issue resolved
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Keep getting a 401 unauthorized code when trying to log in to sur


Your Web server thinks that the HTTP data stream sent by the client (e.g. your Web browser or our CheckUpDown robot) was correct, but access to the URL resource requires user authentication which 1) has not yet been provided or 2) which has been provided but failed authorization tests. This is commonly known as "HTTP Basic Authentication". The actual authentication request expected from the client is defined in the HTTP protocol as the WWW-Authenticate header field.
Generally this error message means you need to log on (enter a valid user ID and password) somewhere first. If you have just entered these and then immediately see a 401 error, it means that one or both of your user ID and password were invalid for whatever reason (entered incorrectly, user ID suspended etc.).
401 errors in the HTTP cycle
Any client (e.g. your Web browser or our CheckUpDown robot) goes through the following cycle:
Obtain an IP address from the IP name of your site (your site URL without the leading 'http://'). This lookup (conversion of IP name to IP address) is provided by domain name servers (DNSs).
Open an IP socket connection to that IP address.
Write an HTTP data stream through that socket.
Receive an HTTP data stream back from your Web server in response. This data stream contains status codes whose values are determined by the HTTP protocol. Parse this data stream for status codes and other useful information.
This error occurs in the final step above when the client receives an HTTP status code it recognises as '401'.
Fixing 401 errors - general
Each Web Server manages user authentication in its own way. A security officer (e.g. a Web Master) at the site typically decides which users are allowed to access the URL. This person then uses Web server software to set up those users and their passwords. So if you need to access the URL (or you forgot your user ID or password), only the security officer at that site can help you. Refer any security issues direct to them.
If you think that the URL Web page *should* be accessible to all and sundry on the Internet, then a 401 message indicates a deeper problem. The first thing you can do is check your URL via a Web browser. This browser should be running on a computer to which you have never previously identified yourself in any way, and you should avoid authentication (passwords etc.) that you have used previously. Ideally all this should be done over a completely different Internet connection to any you have used before (e.g. a different ISP dial-up connection). In short, you are trying to get the same behaviour a total stranger would get if they surfed the Internet to your Web page.
If this type of browser check indicates no authority problems, then it is possible that your Web server (or surrounding systems) have been configured to disallow certain patterns of HTTP traffic. In other words, HTTP communication from a well-known Web browser is allowed, but automated communication from other systems is rejected with an 401 error code. This is unusual, but may indicate a very defensive security policy around your Web server.
Fixing 401 errors - CheckUpDown
When you set up your CheckUpDown account, you may optionally provide two items 2. Web Site User ID and 3. Web Site Password. You should provide these only if your site uses HTTP Basic Authentication. If you provide them, the CheckUpDown robot always uses them. This will result in a 401 error if in fact your site does not use this authentication. Conversely, if you do not provide them and your site does use this authentication, you also get a 401 error.
If however your URL is open to all comers, then an 401 message should not appear. Because it indicates a fundamental authority problem, we can only resolve this by negotiation with the personnel responsible for security on and around your Web site. These discussions unfortunately may take some time, but can often be amicably resolved.
Alternatively or the other way around is :

open the XP hosts file, and do a manual insert there.
The hosts file is located at: C:\WINDOWS\system32\drivers\etc
The entry is: 192.168.0.1 www.routerlogin.net
You might need to flush your DNS records at this point, or simply restart your computer.
And then use the following URL to access the admin page:
http://www.routerlogin.net/setup.cgi?next_file=start.htm
***Here is another solution to the problem, which is a fairly straight-forward way to disable the annoying wizard.
Type in your browser:
http://www.routerlogin.com/CA_HiddenPage.htm
Select: Disable Configuration Assistant, and click on Apply.
You can re-enable it by navigating to http://192.168.0.1/CA_HiddenPage.htm (where 192.168.0.1 is your router’s IP address)

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401 Authorization Error when accessing a Web-based Utility


Getting the 401 Authorization Required error page means that you tried to access a Setup page and entered an invalid password three (3) times. To reset the password, the device must be reset to factory default settings. Resetting the device: 1. Hold in the Reset button (usually located on the front or back panel) for 30 seconds. 2. Unplug the power cord to the device and wait for 1 minute. 3. Plug the power cord back into the device. 4. This will restore the device's default settings, which includes a default password of admin. 5. You can now try to access the Setup page again. Accessing the Setup Page: Open a Web Browser (either Internet Explorer or Netscape). Type the IP Address of the device into the Address Bar and press [Enter]. 1. The User Name and Password Prompt will appear. 2. Leave the User Name Field blank. 3. Type in the Router?s Password, admin, (the default Password). 4. Click OK or press the [Enter] key. If the device was reset to factory settings, the password of admin should be valid and the Setup page should load. If not, repeat steps to reset the device.

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1 Answer

401 Authorization Error when accessing a Web-based Utility


Getting the 401 Authorization Required error page means that you tried to access a Setup page and entered an invalid password three (3) times. To reset the password, the device must be reset to factory default settings. Resetting the device: 1. Hold in the Reset button (usually located on the front or back panel) for 30 seconds. 2. Unplug the power cord to the device and wait for 1 minute. 3. Plug the power cord back into the device. 4. This will restore the device's default settings, which includes a default password of admin. 5. You can now try to access the Setup page again. Accessing the Setup Page: Open a Web Browser (either Internet Explorer or Netscape). Type the IP Address of the device into the Address Bar and press [Enter]. 1. The User Name and Password Prompt will appear. 2. Leave the User Name Field blank. 3. Type in the Router?s Password, admin, (the default Password). 4. Click OK or press the [Enter] key. If the device was reset to factory settings, the password of admin should be valid and the Setup page should load. If not, repeat steps to reset the device

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1 Answer

401 Authorization Error when accessing a Web-based Utility


Getting the 401 Authorization Required error page means that you tried to access a Setup page and entered an invalid password three (3) times. To reset the password, the device must be reset to factory default settings. Resetting the device: 1. Hold in the Reset button (usually located on the front or back panel) for 30 seconds. 2. Unplug the power cord to the device and wait for 1 minute. 3. Plug the power cord back into the device. 4. This will restore the device's default settings, which includes a default password of admin. 5. You can now try to access the Setup page again. Accessing the Setup Page: Open a Web Browser (either Internet Explorer or Netscape). Type the IP Address of the device into the Address Bar and press [Enter]. 1. The User Name and Password Prompt will appear. 2. Leave the User Name Field blank. 3. Type in the Router?s Password, admin, (the default Password). 4. Click OK or press the [Enter] key. If the device was reset to factory settings, the password of admin should be valid and the Setup page should load. If not, repeat steps to reset the device.

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