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I had Paperport 11 already installed on my system and then installed an epson v100 perfection scanner & software. When I tried to scan with Paperport, it starts but then locks up and crashed my system. I uninstalled everything and need some help, please. Thanks.

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Hi-

Chances are the scanner is not supported by the application pls click HERE

compatibility / hardwares

thanks for using fixya

Posted on Jul 05, 2008

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Its working perfectly with Epson 2400U drivers.
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If you do not have a PDF copy of the "Reference Guide" for your printer, download it from this link:

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I would highly recommend that you save the reference guide on your computer, so you can search the manual using keywords (in this case "scan"). You'll find an answer much quicker than you would if you had to look through a hard copy of it.

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I would suggest contacting Brother support (e-mail or hotline) and asking for a Vista-compatible CD for your printer, specifying it's serial number.

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I have an Epson Perfection 3590 Photo and when I tried to open it this appears:"escndv.exe has encountered a problem and needs to close. Sorry for the...etc." I have already downloaded the Epson Scan...


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If this will not work, please call epson technical support. They have troubleshooting steps for that type of issue that cannot be disclosed here.

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