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There is no "code". Trek stopped a coding process about 4 years ago. If you give me the serial number, starts with "wtu" I can tell you what year it is. I will have to wait until the trek dealer site is back up from maintenance. I work at a bike shop that sells almost exclusively Treks.
If all the lights are flashing, it normally indicated dead batteries as instructions say and I found out. Pari would have you buy a new power pack or likely high repair price to replace 2 LI-ION cells . But, unless you are very handy with electonic items, you may have no choice. We bought a 2nd unit originally and when those batteries prematurely died, I reserched and installed my own.
Unless you are very knowledgeable in electronics and wish to replace the two internal tab-soldered cells yourself (and finding capacity type required), you have only one resort. Buy a new battery pack. That is exactly what Pari wants. Too bad, because charging circuit board never fails. Only the 2 cells die prematurely.
Depending on which type of nebulizer she has, it should be a very simple fix. The best thing you can do is replace the disposable neb kit. This would cost less than $5. Pick up at your local medical supply company.
This is common that these smaller units get warm when running for longer than five minutes at a time. I have never had a problem with it overheating though. If it would make you feel better the larger Pari units rarely get warm. The Pari LC plus neb kit may need replacing. This may fix the problem.
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