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Hello, i have a western digital 500gb my book hard drive. had a problem with pc yesterday. when booted up, lots of the programs started opening themselves and i had difficulty shuting it down. turned off computer. rebooted and all seemed fine. ran norton 360 and did a full scan, it found 1 problem and said it had fixed it. next time i reboot. computer will not recognise external hd, say usb used but will not recognise or accsess it in any way! tried everything i can think of. any ideas, maybe a data recovery specialist? thanks j.w

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You have experienced a system emergency shutdown. In otherwords, your computer crashed. You can:
1: reinstall your operating system.
2: use a OS recovery disk to reboot the system.
3: send the computer to a data recovery specialist.
4: return the computer if the warranty is still valid.

Good Luck!

Posted on Jul 05, 2008

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