My LG Slim portable DVD writer GP50 keeps failing to install on my new Asus laptop. It connects, turns on, takes the DVD for installation, loads, and then just says it failed every time.
I was ready to write an absolutely scathing review of this product at first...BUT I have since changed my mind.
I purchased a new laptop several weeks ago and did not realize that the new laptop did not come with an internal disc reader. major boo. I also did not realize that the new laptop was not compatible with my existing printer, it required a wireless enabled printer. another boo. So I knew i needed a disc reader so I started researching and came across this model. For the price and claimed ability, I figured it would work well for my needs and purchased it.
It arrived in a timely manner and I was eager to install it and start using it...that's where the trouble began. I am a fan of following instructions since ultimately it saves time and prevents you from having to go back and read the instructions anyway. I made a smart preemptive move and bought the USB Y cable for external devices just in case I needed the extra power (highly recommend this, especially since I only paid $1.99 for the cable). I plugged the drive in and inserted the installation software and waited...and waited...and waited. My computer recognized the device and was attempting to install the software but was getting stuck in the death loop that everyone else with a windows 8.1 OS has mentioned. I attempted the installation for over 2 hours with continuous failed results. by this time I was outraged. I had tried to search for a driver for the device online on EVERY site and self-help forum I could find with NO luck. I was ready to pack the device back up and return it to the seller first thing monday morning. I, being righteously upset, decided to post a rant on facebook that one of my friends saw. She has a sister who is an IT geek (said in a loving manner) who wanted to see if she could take a look at it and try to help.
Long story short, if you are stuck in the installation death loop, try plugging the USB cable into each different port on your computer and trying it again. Also, try alternating on each port with the USB cable provided with the product and with the USB Y cable that I HIGHLY recommend getting. I was able to get my device installed on the second try with switching ports. Fair warning, when it DOES eventually install, there are some extra programs available that take some time to load and in my opinion for what i need this product for are useless to me but will undoubtedly be useful for someone else. DONT GIVE UP!!! This product will install eventually.
Jul 31, 2013 |
LG DVD & Blu-Ray Players