I've solved my issues with the track, motion ball by simply taking it off the handset, then put it under veryhot running water whilst rubbing fingers on it and blew with hot air to dry. Now it moves to either sides. Give it a shot and see if you can't save for the keypad rather.
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If you have a warranty on the phone than you should bring it in right away, if not than consider finding a replacement. this happened to my phone and it was deemed beyond economical repair due to liquid damage.
the trackball can get dust and particals in the runners, if you have a star driver you can undo the phone, gently pop it apart then pop the silver plate connectors for the keypad, screen and trackball there should be a wire coming from the mouthpiece to the top right gently disconnect the top this will allow you to open the rear of the keypad and roller ball, where the rollerball meets the motherboard gently clean this with a cotton bud, do the same with where the keys meet the white sensors
Pop every thing back reverse order and the rollerball should work, if not it will need to be tested by an engineer as it will be a connection problem, hope this helps
To reset the device back to default settings, and remove all previous data: 1. Go to the main applications view. 2. Choose Options (it's the little crescent wrench icon) and select it. 3. Scroll down to Security Options and click the trackball. 4. Highlight General Settings and click the trackball. 5. Now just click the menu button and select Wipe Handheld. 6. Click Continue, and enter BlackBerry when prompted.
To reset the device back to deafult settings, and remove all previous data:
1. Go to the main applications view. 2. Choose Options (it's the little crescent wrench icon) and select it. 3. Scroll down to Security Options and click the trackball. 4. Highlight General Settings and click the trackball. 5. Now just click the menu button and select Wipe Handheld. 6. Click Continue, and enter BlackBerry when prompted.
No, but fortunately the trackball is not hard or expensive to replace. If you are technically savvy you can do this yourself. Just purchase a trackball on the internet. The trackball easily comes off if you put a small flat screw driver under the outer side of the chrome ring and pull if off. Let me know if you needed more help. Good luck
My Blackberry does the exact same thing. The trackball will scroll around, and it will select what I wish for it to select but it won't actually "click" or move into the phone.
The phone itself has a built in mechanism underneath, near the trackball and is very fragile and if it is broken, the pushing in or "click" will not occur anymore.
Unfortunately this mechanism is not replaceable without taking apart the phone itself. You can contact your service provider for a replacement, but I, and many others, are just living with the problem.
Hope this helps you out!
What worked for me was changing from one theme to another. My problem started after I downloaded a new theme and activated it. A few days later my trackball didn't want to "enter" anymore. When I changed the theme to another...it worked again. When I changed the theme back again it still work. Thank you Holy Spirit.