You have to make sure the green light is on.. in the corner .. and if it is that means its working properly. If you have no suction then it is usually the belt and or the bag. so make sure your bag is not full , make sure everything is attatched properly and the green light is on.... The Kirby is the best vac out there and little suction should never be a issue for us.. I am a proud owner of the sentria..Love it..
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