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Problem solved 1/25/10: went to www.crock-pot.com/customerservice and started reading. Stoneware liners are usable in ovens and microwaves (up to 400 deg), and range tops. It didn't say to, but I plan to put a wire grid (as used for some double-boilers) to avoid direct heat.
I have a west bend crockery cooker, model 84316. It was given as a gift. My wife has tried to use it 3 times and each time the outside becomes to hot to touch, while the contents of the removable crock gets only luke warm. I also noticed the bottom of the cooker has turned brown from excess heat, looks like a possible fire hazzard. Does anyone have this problem, is there a recall on this product.
Yes, it's not unusual for the outside to be too hot to touch. A slow cooker won't get as hot as a bare burner on the stove, but it still gets hot enough to cook meat. The outside has a bit of insulation, but it still may get hot enough to cause pain, melt a bread bag, etc. Be sure and place it where no one will accidentally touch it.
most slow cookers have a flexible element in the bottom of the cooker. the porcelain "pot" fits into the shell or outside of the cooker. heat rises so naturally the outside of the pot will heat up after the pot and anything in it heats up. (radiated heat) some have insulation around the inside of the shell to slow down the heat convection but will heat up eventually. that's why they all have phenolic handles. if they didn't heat up then would you need handles?
Hi yes all stone ware is oven proof so you should have no problems using them just remember they stay hotter to the touch for longer than other oven products they stay hotter for longer once their out of the oven let me know if you need further assistance ok