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Store purchase I bought a cell phone at a store a couple days ago and overlooked buying the protection plan on it. Can I do that online?

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Well you should contact the store you bought it from first and see if they do carry that .

Posted on Jul 05, 2008


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i also did the same thing, if your phone is 30 days old or newer you can go to an att store and they will replace it, if not and you have the insurance plan you can call att at 18008011101 and they will mail you a remanufactured phone for no charge and you just send your broken one back with the already paid for return label. if you do not have the insurance you can buy a new display at numerous places online ranging from 30 to 40 dollars.

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Greetings psphelp1464,

Unfortunately you cannot buy a replacement plan for the unit if it is broken, however it would still fall within the 30 day return policy. I would take it back to the local store and see if they can do an exchange. If you are able to exchange it, then you can purchase a replacement plan on the exchanged unit.

The store should be able to exchange it if there is no physical damage.

I hope this helps!

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Hey starrmom,

If you are looking to obtain a Best Buy Performance Service Plan (PSP) for your iPod, you will need to return to your local Best Buy™ store for assistance. Only our stores are able to provide customers with PSP coverage at this time, and the PSP must be purchased within 30 days of the iPod itself.

Please keep in mind that you may need to have a copy of your receipt or order confirmation page handy to obtain PSP coverage for your iPod. While Best Buy™ stores can generally track check and debit/credit card purchases, there is no guarantee that we are able to track cash purchases if you have lost your receipt.

Hope this helps you out.

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Hey rozlin14,

If you purchased your Nintendo DS from your local Best Buy™ store and have a Best Buy Product Replacement Plan (PRP) on the item, I would strongly suggest contacting us directly for further assistance.

You can always reach our toll-free PRP claim hotline by calling (888)-539-6883, and we'd be glad to further assist you.

Please keep in mind though that you will need a copy of your store receipt or PRP brochure booklet when you make the call, as agents will need to confirm some information with you regarding your purchase.

Hope this helps you out.

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Greetings sisystem,

As long as you are within your return period of 30 days on the product, you can call 1-888-BestBuy™ and ask for the Consumer Relations Department. Once there, please tell the person who answers the phone you would like to purchase a "walkaway" service plan on your unit. There is a 2 year and a 4 year option! The representative should be able to process your sale for the service plan as long as you have a major credit card. It can even be placed on your Best Buy™ card!

I hope this helps!

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