Question about SanDisk Sansa e250 MP3 Player

1 Answer

My sansa is spazzing out

So I turned on my sansa last night, went to my music, went to songs, and to my surprise found that it was 'empty'. Then it faded out and froze. I restarted it and went to my videos, which were working fine, but the songs still weren't showing up. Now whenever I turn on my sansa, it fades out to white before it gets to the menu, or it gets to the menu but then it starts turning blue or green with weird patterns. I've tried going into Recovery mode, but it says I need to enter "USB2.0 MSD mode". I also tried reformatting it, but it told me that the format failed. I need helllp.

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  • charcal Jul 05, 2008

    My player freezes before I can get to the menu.

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1 Answer

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  • 8,596 Answers

Go to settings - USB Mode -- msd; and make sure the port on your computer is a USB 2.0 port.

Posted on Jul 05, 2008

  • Corey Knoettgen
    Corey Knoettgen Jul 06, 2008

    You may have to substitute REC for volume +:

    These are the most common methods for recovering Sandisk's Sansa Mp3
    Players. I have been almost universally successful in recovering Sansa
    players using one or a combination of these methods. These methods do
    not work if you are having synchronization or music format issues -
    they are for recovering a player that will not power up, freezes,
    flashes, is not recognized by the computer, and a host of other issues.



    Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.

    Download the Sansa Recovery Tool from the Sansa website.

    Format - Erases Everything: Connect your Sansa player to the
    computer and open Windows Media Player. Click on the Sync tab. Pull
    down the drop down menu underneath the Sync tab by moving your cursor
    over the Sync tab and left clicking on the little black arrow
    underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary
    slightly), and then select "Format." - this should erase everything.


    Firmware Upgrade- Erases Everything: Get the latest firmware
    upgrade from Sansa - it updates the firmware and erases every song in
    the player all at once. Note: this method doesn't work if already have
    the latest firmware. Go to this website and click "Firmware Updater" to
    find out: http://www.sandisk.com/DriverDownload/dr...


    If these fail, then:

    Try this: disconnect the player from the computer, turn it off,
    hold in the volume + button, and reconnect the player to the computer
    while holding the volume + button in. Keep holding the volume + button
    for an additional 5-50 seconds. Windows should eventually go into
    recovery mode and revive the player- it will pop up a window that says
    Found New Hardware Wizard.


    If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).

    You may have to restart your computer after each of these methods
    to get them to work properly. Disconnect your Sansa player BEFORE
    shutting down your computer.


    -Tha Mp3 Doctor


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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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