Question about Acer PC Desktops

1 Answer

New laptop keeps losing power shuts off even while plugged in . I have sent it in three times for repair and it comes back the same. they refuse to replace unit

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Acer Master
  • 5,568 Answers

It's unfortunate to read this about Acer whose products may not be the sexiest around but are generally reliable.

I don't know if you are in the US or which state if you are, but I would check with the BBB to see if you have a 'lemon law' that pertains to other than vehicles; many states do.

The magic number is '3' attempts to repair and if those are unsuccessful, then the product is replaced.

I would also check to see if your vendor has a track record of 'abuse' of customer trust.

If the vendor has truly made any attempt to repair your unit and now tells you to get lost, I would at least make sure that any site I could find that specializes in customer complaints has a detailed message from you describing your treament.
And, if they have really done any repair attempt, it is not likely that any of us can help you without having the unit in hand.

If other techs read this, take your best shot but I suspect you will not have much luck.

Posted on Jul 05, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

ALIENWARE DESKTOP LOST ALL POWER


In a laptop, you can lose power in three ways.
1. Dead battery 2. Dead Power cord. 3. Bad motherboard.
ther first two should be rather obvious, as the battery won't work or it won't hold a charge, but if it won't turn on at all, even while plugged in, chances are that you're going to need a new motheboard. This can be expensive in the M--x laptops, unfortunately.
Sorry for the bad news, mate.

Apr 29, 2011 | Dell Alienware M11x Gaming Laptop Computer...

2 Answers

How do I reboot my Toshiba laptop?


to reboot you just shut it off and turn it back on. If you are looking to reformat then that takes additional steps. You either need a windows boot disk, or if there is a recovery partition on the laptop use that to recover to factory settings. NOTE: you will LOSE ALL data.
Thanks,
Lee

Oct 27, 2010 | PC Desktops

2 Answers

My daughter has a new ASUS Eee PC 1005HAB, and after a couple months use it will no longer power on.


Hi,

Try this >>>>

Remove AC power and take out the battery.
Plug the AC power back in and see if it will switch on. If it does shut it back down again and re-insert the battery. Try turning the computer on.

If you get no life from the computer either with or without the battery then this computer has to be sent back to Asus for repair or replacement as there will be still warranty on the computer.


Regards.

Jul 15, 2010 | ASUS PC Desktops

1 Answer

Why does my computer keep crashing? I have an acer ASL-100-UD360Athat shuts down and says kernal-data-inpage-error then it starts dumping phsical memory and reboots. . I bought this computer from radishack...


With so many service calls for the same or similar problems, it would appear that another component in the system is burning out your motherboard and DVD drive. I'm willing to bet that your power supply is the issue.
If it is still under warranty, send it back and make that suggestion. Otherwise seriously consider a new computer. If you have to pay for repairs on this one, you will end up buying a new motherboard and a new power supply.

Mar 19, 2010 | Acer Aspire L100 PC Desktop

1 Answer

Battery not running


Possible that whoever replaced your battery sent you the defective one back. Note the serial and model numbers on the battery, then request another one. When you receive the replacement, do a full recharge. Most new batteries come already half charged. Even in this state, take time to fully charge it (between 4 and 8 hours depending on the type and model). Then try running it on battery power. If the charge holds more than 2 hours on a new battery, youre good; less than an hour new, its defective. If after all of this still not resolved, request the company honor their warranty (usually a limited one year with purchase).

Mar 01, 2009 | Dell Inspiron Desktop with Intel Core 2...

5 Answers

Lenovo 3000 Notebooks : N100 Power Failure!


Hi.. I have a temporary solution to your problem. I had the same problem. Remove the battery and the ac adapter from the laptop. Just reconnect the ac adapter without the battery and switch on the lap. Presto.. Problem solved.. It doesnt power off anymore unless u remove the ac adaptor. Usefull if u hav needed files n want 2 create a backup. Still i havent found out a permanent solution to this problem. I suspect its a motherboard fault

Jan 22, 2009 | Lenovo 3000 N100 0768 - Pentium Dual Core...

1 Answer

I have a laptop gateway computer, the power light is on but everything else is dead, I cannot get the hard drive to eject,all this seem to happen after I got a virus?will this have anything to do with my...


Check all connections mate . Any one of the below could be faulty :-

Power outlet at the wall - try plugging something else into the socket or use a different socket

Are you using any multi-plug adapters? Plug the laptop straight into the mains

Your DC jack may be loose (Where the charger plugs in). This is a common problem and most laptops will get this during their life. Take if to a repair shop to get it fixed. A quick way of checking this is to plug the charger in and wiggle the cord - if the socket where the charger plugs in moves , its a loose jack and it will need to be resoldered.

Dead Battery - Try another battery , or let the battery charge - Try running directly off the mains

Hard drive wont eject? - There not supposed to , the only way you usually disconnect the hard drive is by unscrewing it from the laptop.

How far can you get when you say "Everything else is dead"? can you get to the BIOS? , does anything appear on the screen aty all? If you get a picture but cant boot then its likely that the virus corrupted your windows installation which means you will have to use the repair discs that came with the laptop or another windows install disc to reinstall windows - This will however , lose any documents , music , programs etc that you put on - If you want to keep things off the drive , plug it into another laptop , get all your data back then reinstall into your own laptop. If you rtry putting the drive in another laptop and things dont work and you cant even get your data or the drive doesnt appear , you will need a new hard drive and then have to reinstall windows on the new drive

Dec 30, 2008 | Gateway PC Desktops

1 Answer

Tower intermittently loses power


you need a new power supply !!!!

Jul 05, 2008 | HP Pavilion 754n PC Desktop

Not finding what you are looking for?
PC Desktops Logo

Related Topics:

23 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer PC Desktops Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18304 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you an Acer PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...