Question about Canon PIXMA MX310 All-In-One Printer

1 Answer

Can't send fax

I can receive a fax, scan print and copy but I am unable to sent a fax. HELP!!!!

Posted by on

  • 1 more comment 
  • rpenczak3 Jul 05, 2008

    I have a separate phone line for the fax machine. This did not help!!!!

  • rpenczak3 Jul 05, 2008

    Please return the money you took from me . It was taken under false pretenses. It assumed you fixed the problem . You did Not.
    I will be calling canon monday, on a three-way conference call with vonage to correct the settings on the Pixma 310. That is how the problem will be fixed. I bought the pixma 7/1/08. There should be at least one months warranty.. I should not have to pay for service.


  • dianeniedz Jul 10, 2008

    I am unable to send a fax with my Cannon MX310.  I tried leaving the digital cable to my computer in place - didn't work; and tried using my phone jack to the printer/fax - didn't work.  I have lost my manual - any Advice?

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Canon Master
  • 1,879 Answers

Greetings,

Seems that you accidentally ended the chat session.

Here's what i got, your phone service is on VOIP

VoIP is voice transmission over a broadband Internet connection instead of a standard phone line. Basically, Vonage converts your voice into data and sends it like an email.

Fax machines, like yours, are designed to work with the regular phone lines. As your phone line is digital, the functionality of your all-in-one printer & fax cannot be guaranteed.

Vonage also offers a dedicated fax service and you might want inquire them about that.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Posted on Jul 05, 2008

  • monk3ybidzness
    monk3ybidzness Jul 05, 2008


    Well it would've been MORE helpful if providing detail and information was in place.

    Next time, help a tech understand your concern clearly for better resolution by giving detailed information.

  • monk3ybidzness
    monk3ybidzness Jul 06, 2008


    Excuse me ? Your statement that "I" took money from you is not correct.

    I did not get nor asked anything from you.

    I even made the effort to have a continuation of the assistance that I thought was accidentally terminated.

    Good day.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I can send but it is a blank piece of paper whats the problwem


I imagine you are using a fax to send a copy in which case the printed page goes face down ( the faxing process actually scans the page , turns the data into signal , transmitted by line to the receiver that deciphers the signal and turns it back into readable data
if you put it in printed side up then the receiver will get a blank page as it is blank on the back of the page

Jan 28, 2016 | Printers & Copiers

1 Answer

How can I get a FAX Confirmation printed out on the HPJ4680?


If you require printed confirmation that your faxes weresuccessfully sent, follow these instructions to enable fax confirmation beforesending any faxes. The default fax confirmation setting is Off. This meansthat a confirmation report is not printed for each fax sent or received. Aconfirmation message indicating whether a fax was successfully sent appearsbriefly on the control-panel display after each transaction. NOTE: You can include an image of the first page of the faxon the Fax Sent Confirmation report if you choose On Fax Send or Send &Receive, and if you scan the fax to send from memory To enable fax confirmation
1.Press the (Setup) button.
2.Press right arrow to select Print Report, and then press OK.
3.Press right arrow to select Fax Confirmation, and then press OK.
4.Press right arrow to select one of the following, and then press OK. Off Does not print a fax confirmation report when yousend and receive faxes successfully. This is the default setting. On Fax Send Prints a fax confirmation report for every faxyou send.
OnFax Receive Prints a fax confirmation report for every fax you receive.
Send& Receive Prints a fax confirmation report for every fax you send andreceive

Jan 10, 2011 | Printers & Copiers

1 Answer

HP 6310 All-in-One. How do I get a fax confirmation?


If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.


The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction.


To enable fax confirmation from the control panel

1. Press Setup.

2. Press 2, and then press 3.

This selects Print Report and then selects Fax Confirmation.

3. Press to select one of the following, and then press OK.


Off Does not print a fax confirmation report when you send and

receive faxes successfully. This is the default setting.


On Fax Send Prints a fax confirmation report for every fax you send.

Fax

On Fax Receive Prints a fax confirmation report for every fax you receive.


Send & Receive Prints a fax confirmation report for every fax you send and

receive.

Oct 27, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I can receive faxes but cannot send them


Is it possible that the RECEIVING FAX-unit caused the "not sent" message? It could be out of paper, and thus would be unable to print the FAX, after receiving it. So, it would signal "not sent", meaning that "not successfully received and printed".

Jul 20, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

How do I get a fax conformation?


This is an excerpt of the User's Guide for your machine. You can download from here:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1138342&


Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
Fax
Tip
If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.

Aug 14, 2009 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

Distorted copy quality in the sent faxes


Make sure the rollers that pull the paper through are clean and that the glass is also clean. Clean the rollers with a cloth dampened with alcohol.

Apr 20, 2009 | HP LaserJet 3050 All-In-One Printer

1 Answer

Sends blank fax


Dirty scan glass

Clean slit of glass extremly well, it is a small slit rectangler section of glass before copy glass on the scanner.

Glue, Liquid paper are common finds on the glass in this area, While you have the lid up, clean white reference area (on lid directly on top of scan glass when lid is closed)

Feb 04, 2008 | Brother MFC-8440 All-In-One Laser Printer

1 Answer

Lexmark X342n MFC cannot print faxes


Contact Lexmark and get updated firmware - had this problem on an X342n unit yesterday and applying an update (now shows firmware LC.MD.P114 ), faxes started receiving properly.

Nov 14, 2007 | Printers & Copiers

Not finding what you are looking for?
Canon PIXMA MX310 All-In-One Printer Logo

369 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Printers & Copiers Experts

kakima

Level 3 Expert

96627 Answers

old marine
old marine

Level 3 Expert

1476 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Canon Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...