Help to retrieve maps on satnav

The problem with trying to put the full map of Europe on the 250 is that it doesn't have enough storage space. You can download the complete map however to your computer. The option to download again is available for approx 30 days. When it's on your computer you can select which maps you want to install to the satnav and install the complete map, if you want, to an SD card. You need a 4 Gb SD card to hold the complete map. To download the map again, to your computer, log into myGarmin. Click on the myMaps tab at the top of the screen. There you'll see the map you downloaded. Under the map name you'll see the word "Details" in blue. Click on "Details" and it will take you to a screen where you have the option to download the map again. When you go to download the map it will by default select your satnav as the destination. Change it to your computer so you get the whole map and you can add or remove maps whenever you want.

You can get more details of how to download the map to your computer at http://www.fixya.com/support/r5628920-update_garmin_satnav_maps

When you went to TOOLS did you press SETTINGS and then MAPS and at the bottom of the screen MAP INFO.

When you press map info if the maps are still installed they should appear there. If there's not a tick beside the map name then it's unselected. Pressing the map name gets it selected again and could solve the problelm.

If you do need to download the maps again it may be possible, depending on how long it's been since they were downloaded or updated. (Usually it's possible for around 6 months after they were originally downloaded.)

• Go to www.garmin.com and click the myGarmin tab at the top of the page. Log in using your username and password.
• Click on the myMaps tab at the top of the screen and you should see your maps displayed.
• Under your latest update you should see in blue writing a link called DETAILS
• Click on the link and then at the next screen click on DOWNLOAD AGAIN

When you're following the prompts you'll come to one which gives you the option to download to the Satnav, Satnav and computer or Computer. Select Computer or satnav and computer. Then if you have a problem again with the map it will be easier to install it from your computer. You can find more details on installing from your computer and indeed all about updating your map at http://www.fixya.com/support/r5628920-update_garmin_satnav_maps

If you find that your map cannot be downloaded again buying a new update, if there's one available should solve the problem.

If you find that your map is locked you can get information on unlocking it at http://www.fixya.com/support/r6197735-no_detailed_maps_found_support_routing

If you have favourites saved to your satnav it's a good idea to back them up to your computer just in case you lose them. Details of how to do this are at http://www.fixya.com/support/r8422587-backup_restore_favourites_garmin_nuvi

1. To get a NZ map for your satnav;

• Connect your satnav to your computer with the mini USB lead.

• Go to www.garmin.com and if you've registered your satnav click on the myGarmin tab at the top of the screen and log in using your username and password. If you haven't registered follow the instructions in para 2 below to register and then come back to here to continue.
• When you're logged in click on the myMaps tab at the top of the screen. There you'll see the map that's on your satnav
• On the left side of the screen click on "Shop for more maps"
• Click on "View additional maps for this product"
• Browse down to "City Navigator Australia and NZ" and click it.
• Follow the prompts to buy and download the map

If you need help to download or install the map have a look at this link before buying the map http://www.fixya.com/support/r5628920-update_garmin_satnav_maps

2. To register your satnav, if you haven't already done so;

• Connect your satnav to your computer with the mini USB lead
• Go to www.garmin.com and select your country from the drop-down menu
• Click on the myGarmin tab at the top of the screen
• Click on "Register your garmin product"
• Click on "Automotive" and follow the prompts.

You'll be asked to create a username and password. Keep them safe as you'll need them again if you need to update your maps.

Good luck with the move and I hope you enjoy Newzealand.

If you bought the satnav new then you should be entitled to a free update from www.garmin.com. Garmin claim that if a new map comes out within 60 days of the first time your satnav acquires a satellite connection you can update it free from their website. Details on how to register and update your satnav can be found at http://www.fixya.com/support/r5628920-update_garmin_satnav_maps

Note: When you register the satnav log in to myGarmin and click on myMaps. The map on your satnav should be shown. If there's an update available it will be shown beside the map name. When you click on GET UPDATE it will let you know if it's free or has to be paid for.

1. • If you see a "Can't Unlock Maps" message, remove any microSD / SD cards in the device and follow the instructions below for Retrieving your unlock codes followed by the instructions for Creating an unlock file

2. To retrieve unlock codes you need to have your satnav registered with garmin. If you haven't already registered it, connect the satnav to your computer and go to www.garmin.com. Select your country from the drop-down list and click "Register your garmin device". Follow the prompts. You'll be asked to create a username and password. Keep them safe. You'll need them anytime you need to update your maps or solve problems in the future.

3. Retrieving your unlock codes:

• Log into your myGarmin account
  

• Select Manage Maps

• Select Details
  
  
• The unlock code is located under the Installed Maps.

Creating an unlock code file for PC:

• Plug your Garmin device into the USB port

• Double-Click on My Computer or Computer located on the desktop

• Right-Click on the Garmin or nuvi drive

• Click Explore

• Double-Click on the Garmin folder

• Right-Click in a blank space in this window

• Move your mouse over the word New

• Select Text Document

• Press Enter / Return on your keyboard

• Double-Click on the New Text Document. This will open the New Text Document in a window called Notepad

• Type the unlock code that is listed in the Manage Maps section of your myGarmin account in all upper-case letters with no spaces

• Select File

• Select Save As

• Change the Save As Type to All Files

• Type gmapprom.unl in all lower-case letters for the File name

• Select Save

• Close the Notepad window

• Delete the New Text Document file
  
  
• Disconnect the Satnav from your computer

Creating an unlock code file for Mac:

• Open the TextEdit application located in the Applications folder on the Mac HD

• Click Format

• Select Make Plain Text

• Type in the unlock code that you retrieved from your mygarmin account. The unlock code should be in all capital letters and with no dashes.

• Click Save As and name the file as gmapprom.unl (Note: Be sure to uncheck the box If no extension is provided, use .txt)
  
  
• Copy the gmapprom.unl file to the GARMIN folder on your device. (Note: Save the file directly to the Garmin mass-storage device if connected)

4. If you have a second maps you may also need to unlock it e.g. if the first map is USA and second is EUROPE this may also need to be unlocked

• Plug your Garmin device into the USB port

• Double-Click on My Computer or Computer located on the desktop

• Right-Click on the Garmin or nuvi drive

• Click Explore

• Double-Click on the Garmin folder

• Right-Click in a blank space in this window

• Move your mouse over the word New

• Select Text Document

• Press Enter / Return on your keyboard

• Double-Click on the New Text Document. This will open the New Text Document in a window called Notepad

• Type the European unlock code that is listed in the Manage Maps section of your myGarmin account. This will need to be typed in all upper-case letters with no spaces

• Select File

• Select Save As

• Change the Save As Type to All Files

• Type gmapprom1.unl in all lower-case letters for the File name

• Select Save

• Close the Notepad window

• Delete the New Text Document file
  
  
• Disconnect the Satnav from your computer

5. Selecting maps on your Garmin Satnav:

• Touch the wrench icon on the Where to/View map screen

• Touch Settings (or Locale on some models)
  

• Touch Map

• Touch Map Info
  
  
• Press the checkbox next to the maps to be selected on the satnav
  A tick will appear in the box. The map is now selected.

The "No Detailed Maps Found That Support Routing" message may appear on your device for the following reasons:

• The GPS device is missing it's unlock code
• The maps on the GPS device have been disabled

To determine the cause of the message, touch the screen until the message "No Detailed Maps Found That Support Routing" disappears.

• If you see a "Can't Unlock Maps" message following this error, remove any microSD / SD cards in the device and follow the instructions below for Retrieving your unlock codes followed by the instructions for Creating an unlock file

• If you do not get the Can't Unlock Maps message then skip to the instructions for Enabling maps on the GPS device

To retrieve your unlock codes you must first register your satnav if you haven’t already done so.
To register
· Connect the satnav to your computer.
· Go to www.garmin.com and select your country
· Click on “myGarmin”
· Click on “Register Your Garmin Product” and follow the prompts
You’ll be asked to create a username and password. Write them down and keep them safe as you’ll need them anytime you want to update your maps.
Retrieving your unlock codes:

1. Log into your myGarmin account
2. Select Manage Maps
3. Select Details
4. The unlock code is located under the Installed Maps.

Creating an unlock code file for PC:

1. Plug your Garmin device into the USB port
2. Double-Click on My Computer or Computer located on the desktop
3. Right-Click on the Garmin or nuvi drive
4. Click Explore
5. Double-Click on the Garmin folder
6. Right-Click in a blank space in this window
7. Move your mouse over the word New
8. Select Text Document
9. Press Enter / Return on your keyboard
10. Double-Click on the New Text Document. This will open the New Text Document in a window called Notepad
11. Type the unlock code that is listed in the Manage Maps section of your myGarmin account in all upper-case letters with no spaces
12. Select File
13. Select Save As
14. Change the Save As Type to All Files
15. Type gmapprom.unl in all lower-case letters for the File name
16. Select Save
17. Close the Notepad window
18. Delete the New Text Document file
19. Disconnect the GPS device from your computer

Enabling maps on the GPS device:

1. Touch the wrench icon on the Where to/View map screen
2. Touch Settings
3. Touch Map
4. Touch Map Info
5. Select the checkbox next to the maps to be enabled on the device

The "No Detailed Maps Found That Support Routing" message may appear on your device for the following reasons:

• The GPS device is missing it's unlock code
• The maps on the GPS device have been disabled

To determine the cause of the message, touch the screen until the message "No Detailed Maps Found That Support Routing" disappears.

• If you see a "Can't Unlock Maps" message following this error, remove any microSD / SD cards in the device and follow the instructions below for Retrieving your unlock codes followed by the instructions for Creating an unlock file

• If you do not get the Can't Unlock Maps message then skip to the instructions for Enabling maps on the GPS device at the bottom of this solution
  

To retrieve your unlock codes you must first register your satnav if you haven’t already done so.
To registe;

• · Connect the satnav to your computer.

• · Go to www.garmin.com and select your country

• · Click on “myGarmin”

• · Click on “Register Your Garmin Product” and follow the prompts

You’ll be asked to create a username and password. Write them down and keep them safe as you’ll need them anytime you want to update your maps.
Retrieving your unlock codes:

1. Log into your myGarmin account
2. Select Manage Maps
3. Select Details
4. The unlock code is located under the Installed Maps.

Creating an unlock code file for PC:

1. Plug your Garmin device into the USB port
2. Double-Click on My Computer or Computer located on the desktop
3. Right-Click on the Garmin or nuvi drive
4. Click Explore
5. Double-Click on the Garmin folder
6. Right-Click in a blank space in this window
7. Move your mouse over the word New
8. Select Text Document
9. Press Enter / Return on your keyboard
10. Double-Click on the New Text Document. This will open the New Text Document in a window called Notepad
11. Type the unlock code that is listed in the Manage Maps section of your myGarmin account in all upper-case letters with no spaces
12. Select File
13. Select Save As
14. Change the Save As Type to All Files
15. Type gmapprom.unl in all lower-case letters for the File name
16. Select Save
17. Close the Notepad window
18. Delete the New Text Document file
19. Disconnect the GPS device from your computer

Enabling maps on the GPS device:

1. Touch the wrench icon on the Where to/View map screen
2. Touch Settings
3. Touch Map
4. Touch Map Info
5. Select the checkbox next to the maps to be enabled on the device

The "No Detailed Maps Found That Support Routing" message may appear on your device for the following reasons:

• The GPS device is missing it's unlock code
• The maps on the GPS device have been disabled

To determine the cause of the message, touch the screen until the message "No Detailed Maps Found That Support Routing" disappears.

• If you see a "Can't Unlock Maps" message following this error, remove any microSD / SD cards in the device and follow the instructions below for Retrieving your unlock codes followed by the instructions for Creating an unlock file

• If you do not get the Can't Unlock Maps message then skip to the instructions for Enabling maps on the GPS device

To get your unlock codes you must have registered your satnav. If you haven't already done so you can by connecting your satnav to your computer. Go to www.garmin.com Click on myGarmin and then on Register Your Garmin Product. You'll have to create a username and password to register. Note them down and keep them safe as you'll need them anytime you want to update maps.
Retrieving your unlock codes:

1. Log into your myGarmin account
2. Select Manage Maps
3. Select Details
4. The unlock code is located under the Installed Maps.

Creating an unlock code file for PC:

1. Plug your Garmin device into the USB port
2. Double-Click on My Computer or Computer located on the desktop
3. Right-Click on the Garmin or nuvi drive
4. Click Explore
5. Double-Click on the Garmin folder
6. Right-Click in a blank space in this window
7. Move your mouse over the word New
8. Select Text Document
9. Press Enter / Return on your keyboard
10. Double-Click on the New Text Document. This will open the New Text Document in a window called Notepad
11. Type the unlock code that is listed in the Manage Maps section of your myGarmin account in all upper-case letters with no spaces
12. Select File
13. Select Save As
14. Change the Save As Type to All Files
15. Type gmapprom.unl in all lower-case letters for the File name
16. Select Save
17. Close the Notepad window
18. Delete the New Text Document file
19. Disconnect the GPS device from your computer

Creating an unlock code file for Mac:

1. Open the TextEdit application located in the Applications folder on the Mac HD
2. Click Format
3. Select Make Plain Text
4. Type in the unlock code that you retrieved from your mygarmin account. The unlock code should be in all capital letters and with no dashes.
5. Click Save As and name the file as gmapprom.unl (Note: Be sure to uncheck the box If no extension is provided, use .txt)
6. Copy the gmapprom.unl file to the GARMIN folder on your device. (Note: Save the file directly to the Garmin mass-storage device if connected)

If you have a second map on your satnav e.g. if USA is your main map and you purchased a map of Europe which you need to unlock also

1. Plug your Garmin device into the USB port
2. Double-Click on My Computer or Computer located on the desktop
3. Right-Click on the Garmin or nuvi drive
4. Click Explore
5. Double-Click on the Garmin folder
6. Right-Click in a blank space in this window
7. Move your mouse over the word New
8. Select Text Document
9. Press Enter / Return on your keyboard
10. Double-Click on the New Text Document. This will open the New Text Document in a window called Notepad
11. Type the European unlock code that is listed in the Manage Maps section of your myGarmin account. This will need to be typed in all upper-case letters with no spaces
12. Select File
13. Select Save As
14. Change the Save As Type to All Files
15. Type gmapprom1.unl in all lower-case letters for the File name
16. Select Save
17. Close the Notepad window
18. Delete the New Text Document file
19. Disconnect the GPS device from your computer

Enabling maps on the GPS device:

1. Touch the wrench icon on the Where to/View map screen
2. Touch Settings
3. Touch Map
4. Touch Map Info
5. Select the checkbox next to the maps to be enabled on the device

Usually they come preloaded with some maps and you purchase additional ones. Check the manual that came with it or the box and that should tell you which ones it has. Generally speaking a basic unit bought in the UK will come with UK & Ireland preloaded, more expensive unit may have UK, Ireland & Europe and the most expensive may have all three plus USA. It's unlikely you will have 'lost' your USA map. The unit should have a 'drop down' menu which allows you to choose which map to load. Hope this helps!