Question about Creative Labs ZEN V Plus MP3 Player

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Cannot Charge - Won't Turn Off When Plugged in to go to Charging Mode

From: rhondalees@hotmail.com
To: cli.support@customercare.creative.com
Subject: Technical Support Request - (ZEN V Plus) - Won't Charge
Date: Wed, 25 Jun 2008 21:48:23 -0400

Hello;

I've had my Zen for a few months just past a year now. I could connect it to my computer and it would charge. Sometimes it would turn on but I could turn it off and then it would just be in "charging" mode.

Recently, I plugged in my Zen and it continued to stay "on" , so that it never really regained its charge. I tried to turn it off, but then it would just turn on again and be in "play" mode. I couldn't seem to get it to stay turned off so it could charge. Just by having it plugged into the computer it seemed to continually want to automatically turn on.

I tried to re-install my software CD, but that didn't seem to work. What is the problem, do you think?

Is there anymore information I can give to help solve this dilemna. It is unplugged from the computer now (no battery life - in the red - and not charging, obviously). I can turn it off when it is not plugged into the computer using the manual switch on the left side. It just seems to act up when I plug it into my computer.

The hardware icon no longer appears in the system tray as it did or would for another USB connection (eg. digital camera). Instead there is something that looks like an arrow and grasping claw or space age docking type icon. My blue button lights pulse on and off.

Does it have anything to do with my Windows Media player being rolled back to WMP 10? I've been having some issues with audio on that and not able to play CD's/DVD's without excessive stuttering.

What should I do?

Regards,
Rhonda
(519) 880 - 8211
rhondalees@hotmail.com

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  • 2 more comments 
  • rhondalees Jul 09, 2008

    Where is the solution?

  • Anonymous Jul 11, 2008

    will not turn off when plugged inti USB, will not charge

  • Doug S Jul 19, 2008

    I have the same exact problem, there has to be a fix. This is the 2nd one we own. The other (my son's) has the other problem in which it won't charge. Unbelievable, these are pieces of junk and I'm surprised because I thought I did my research. Very disappointed with Creative Labs and am probably going to buy an Apple.

  • Mitchschaefe Nov 22, 2008

    same problem, let me know if you fine an answer..

    mitchellschaefer@msn.com

    thanks

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1 Answer

MY Zen WONT TURN ON. It also wont charge.


Connect the player to a USB port on the back of a desktop PC.. Check the display for the charging icon . As the display times out after a few seconds, press any button on the player to reactivate the display. If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is blinking on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging. If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.
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