I have same problem with a Sansa c240 and I'm running it on Windows XP machine? I know there is music on it cause I can listen to them with head phones but I can't see them when I click on the drive in My Computer. What's up with that?
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You should be able to plug it in to your USB port and then open up Finder, the little square smiley face in the bar at the bottom of the screen. The flash drive should show up in the left column and then you can drag and drop files to it or if there is anything on it, you should be able to click on it and view the files in the larger right hand column.
Not to sure about a mac but I think mac's use a mp4 format when it rips a cd, and the Sansa will use a mp3 file. You can download a free program to convert these files but again, I know where for a PC but not a mac. Look for free mp4 to mp3 converter program for Mac..
On Windows XP, when you open My Computer, the Sansa C240 shows up at the bottom, under "Other". Because of DRM restrictions, you cannot copy media files to the C240 using Windows Explorer. You have to use Windows Media Player to sync playlists to the C240 (WinAmp can do it also). I also suggest that you check out RockBox. It's an alternative operating system for portable media players and they have a version for the Sansa C240. It will give you some additional functionality. As far as I can tell, to copy files to the microSD card (if you're using one) you have to use a media card reader, then insert the card into the C240.
I'm not sure what you are asking, but maybe my experience can help you. I was using Windows 2000 (it has no DRM) and the Sansa C240 was displayed in Windows Explorer like a removable drive. I could copy and delete files in Windows Explorer. I switched to Windows XP and when I connected the C240, no files were displayed for it in Windows Explorer. I realized that XP had DRM and all the media files had to be transfered with Windows Media Player. When I opened WMP, it recognized the C240, but it didn't list any of the mp3 files I had already loaded on the C240. WMP asked if I wanted to delete all the media currently on the C240, but I clicked No. After that, WMP worked like the old files didn't exist. It would only delete files that had been copied to the C240 when it was synced. I would recommend that you use Windows Media Player (or WinAmp) to delete all old media files on the C240 and use the sync button to copy and delete files from the C240. See Windows Media Player help for details.
Make sure that Windows Explorer is configured to display hidden and system files. Open the "My Computer" icon on the desktop; select menu "Tools: Folder Options..."; select the "view" tab; select the "Show hidden files and folders".
If that doesn't work, try formating the Sansa C240. Press the "Menu" button, scroll down and select "System Info", scroll down and select "Format". It should erase the flash memory and create the required folders.
What OS are you running? What is it formatted as FAT32 or NTFS and how big are the partitions. Various operating systems, hardware and formatting schemes have different limitations. If you want to use the drive in Leopard formatted with NTFS which is the only way to create partitions larger than 20 or 30 GB you may need to install an NTFS file system driver like FUSE. The other option is to format it as HFS and install Macdrive 7 in Windows to use Mac formatted drives in Windows.
To transfer photos to your Sansa c240:
1. Open Sansa Media Converter on your PC
2. Connect Sansa c240 to the computer.
The detected Sansa c240 will list the available space and total space on the device. If more than one
device is inserted, only the first device will be supported.
3. Add the media files to be converted and transferred to the device.
4. Press “Convert” button to start the conversion process and transfer all of the files in the selected
media window and output them using the parameter setting for each media type. A convert status
box will appear showing which file(s) are being converted and the percentage of that file along with
all of the files.
Get the latest firmware upgrade - this player wasn't originally designed with WMP 11 in mind. Also, make sure the laptop has the folders "My Documents" and "My Music" on it - this is primarily where WMP reads from.