Question about HP Photosmart C7280 Printer

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MFC HP Scan Application stops working

I can't scan from my printer to my laptop. Everything else works. I just can't scan. Can you help? Pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!!!

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After having this printer for a year, I have had to uninstall reinstall too many times to remember for all sorts of reasons. Last month this worked fine so far: Delete all relevent HP soft ware by install/uninstall utility, disc that comes with printer or removal tool from HP website, this will want to do a reboot. before it does disconnect usb from printer to computer. Reboot. when restart has settled down plug in printer. Let windows do all the installing without the disc in the computer. When it asks for install disc insert & it will find the drivers etc it needs from the disc. Do not use the installation program on the disc. For me, this has made scanning much easier, wireless connection is now reliable & printing faster. some of the utilities from HP will not be installed like ink levels from the computer etc, but they can be accessed from the controls of the printer. I think their software was getting in the way & making things slow. Worked for me, hope for you too/

Posted on Jun 03, 2009

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Just try by reinstalling the drivers, try with another usb cable and usb port

Posted on Jul 05, 2008

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there are two ways in scanning. You can use the HP Solution Center installed in your computer or you can use the scan menu button from your printer. And as you mentioned that you tried scanning from the printer itself and it didnt work, right?

OKay, normally, when you try scanning from the printer, you will encounter a message that would say "NO SCAN OPTIONS". That means to say that the options is not listed on your printer. here are the things that i would want you to do and to make it easier for you, just click the "DOCUMENT" below

If your Operating SYstem is XP click here==> DOCUMENT
If your Operating SYstem is Vista click here==> DOCUMENT

Please, let me know if the issue is resolve or not so that i can go ahead and give you another possible solution.

Thank you so much.


Posted on Jul 07, 2008

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My HP6500 worked perfectly until I had to take my HP laptop back to factory settings. Now it will not scan (no scan options). Help. I really need this for small business application. Running Windows 7.

Try uninstalling the printer drivers and reinstall them, setting everything back up the same way as before, also, make sure that you restart before reinstalling, link for the software download here use the one labeled full featured to get scanning features etc. good luck and i hope i was able to help! don't forget to rate

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Thanks for using FixYa. Due to any reason when the HP Communications process fails the HP Scan application won’t work. To resolve the issue you’ll need to follow the procedure as given below---

  1. Force Quit HP Communications (if running)
  2. Force Quit HP Scan (if running)
  3. Turn the printer off
  4. Turn the printer on
  5. Select Scan Picture from the HP Director application
  6. When the HP Scan application complains, press Reset
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  8. Force Quit HP Scan (again)
  9. Select Scan Picture from the HP Director application (again)

Please do accept the solution if the issue is resolved or else revert for further assistance.



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I cannot scan after installing the scanner driver using Windows®/ Mac OS® 8.x-9.x.
Description: Please follow the instructions below

Turn off your machine, disconnect and then reconnect the USB cable to your computer.
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