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Problem for Handspring Visor Platinum Handheld

Handspring Platinum with USB cradle

By revsam482 on Jul 05, 2008

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When I click on shortcut with mouse, I get the message, "Failed to open memo pad database. Also, when I put PDA in cradle and press hot sync button, I get the message, "teh connection between the handheld and the computer could not be established. Please check setup and try again." I am running Windows XP on my computer.

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Solution #1

posted on Jul 07, 2008

revsam482

Rank: Apprentice
Rating: 0%, 0 votes

I read and followed several troubleshooting articles from the Palm OS site, including these:
34697
26460
31991
10089
26674
10092
10082
Installed Palm OS 4.0.1
30421
3447
25019
10099
36950
887

However, none of those technical articles helped much, except after going through them, my Palm OS desktop started to work after not opening up at all. Still, my Handspring Platinum would not sync with my PC.

What brought success was following these articles:

2630
1409
28618 (Part 1 of 3)
28623 (Part 2 of 3)

In 28263 (part 2) it said to reinstall certain drivers (steps 5, etc.). As soon as I did that, everything started to work just fine and has been ever since.

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