Question about Handspring Visor Platinum Handheld

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Handspring Platinum with USB cradle

When I click on shortcut with mouse, I get the message, "Failed to open memo pad database. Also, when I put PDA in cradle and press hot sync button, I get the message, "teh connection between the handheld and the computer could not be established. Please check setup and try again." I am running Windows XP on my computer.

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  • Anonymous Jan 26, 2009

    i have same problem

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I read and followed several troubleshooting articles from the Palm OS site, including these:
34697
26460
31991
10089
26674
10092
10082
Installed Palm OS 4.0.1
30421
3447
25019
10099
36950
887

However, none of those technical articles helped much, except after going through them, my Palm OS desktop started to work after not opening up at all. Still, my Handspring Platinum would not sync with my PC.

What brought success was following these articles:

2630
1409
28618 (Part 1 of 3)
28623 (Part 2 of 3)

In 28263 (part 2) it said to reinstall certain drivers (steps 5, etc.). As soon as I did that, everything started to work just fine and has been ever since.


Posted on Jul 07, 2008

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To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

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There is a hidden method in the Prism for deleting the user name.
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There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

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