Question about Handspring Visor Platinum Handheld
When I click on shortcut with mouse, I get the message, "Failed to open memo pad database. Also, when I put PDA in cradle and press hot sync button, I get the message, "teh connection between the handheld and the computer could not be established. Please check setup and try again." I am running Windows XP on my computer.
I read and followed several troubleshooting articles from the Palm OS site, including these:
Installed Palm OS 4.0.1
However, none of those technical articles helped much, except after going through them, my Palm OS desktop started to work after not opening up at all. Still, my Handspring Platinum would not sync with my PC.
What brought success was following these articles:
28618 (Part 1 of 3)
28623 (Part 2 of 3)
In 28263 (part 2) it said to reinstall certain drivers (steps 5, etc.). As soon as I did that, everything started to work just fine and has been ever since.
Posted on Jul 07, 2008
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Posted on Jan 02, 2017
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