Question about Creative Labs Zen Digital Media Player

4 Answers

Won't turn on

I was transferring some music to Zen,computer said it was ok to disconnect,when I did,Zen had a sync message still running,would'nt go away,turned it off and now will no turn on.I have plugged it into usb,no light comes on,not recognized by computer.I have tried numerous times to reset,held in on/off witch and play button,still nothing.I have searched message boards for answers with no luck..Please help...gina

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  • Gianna DeFilippis Dirr
    Gianna DeFilippis Dirr Jul 05, 2008

    I tried uninstalling and reinstalling as recommended,computer still will not recognize Zen when plugged into USB port,still no light,again tried resetting and everything all over..still no luck...

  • Gianna DeFilippis Dirr
    Gianna DeFilippis Dirr Jul 05, 2008

    I cannot upgrade the firmware because the computer does not recognize it. When it is plugged in,it says it is not plugged in when I try to run the firmware update

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4 Answers

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As the zen was still synchronizing with the firmware has got damaged due to the sudden removal ....

so if it is not turning on when you connect to the pc you cant update the firmware .....

you must follow some tips here below :

1.you must try shorting the flash memory( if you are technically good then only you can do this)
2. open the zen & take a forceps & connect that as the interface between the port of the zen & the usb of the PC try turning on the zen ...
it will turn on but keep the two end of the forceps correctly in to the zen connectivity port ....

Posted on Jul 05, 2008

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jul 05, 2008

    if you couldnt do this correctly then if you have the warranty then make use of that ....
    contact the technician


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As its not recognized by the computer we can't try updateing the firmware, Sorry to say you will have to send this one in for service. This is the 4th one of these I see here the firmware update is about all we can do about it but since its not recognized we can't do that either. so to service you have to go.


Posted on Jul 05, 2008

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This problem can be solved by updating your firmware.

please format your player if possible and then update the firmware.


Posted on Jul 05, 2008

  • dewan nafees ahmed Jul 05, 2008

    yes you have no other option unless it is recognized by the computer.

    else try like this.

    leave the unit uncharged for few days. so that the full charge gets drained.

    after that again charge it and try connecting. am not sure about this. but you can give a try.

    thank you


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Some virus affection will cause the application not to work reinstall the application.or it may be due to any circuit failure

Posted on Jul 05, 2008

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Syncing and transferring music files to the Sansa player using Windows Media Player 10 How do I sync or transfer music files to/from my Sansa player using Windows Media Player?

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