I had the same problem with the camera I bought my husband for Christmas. Long story short when I called the tech support number they told me I had to buy a brand new sd card at least 2gb to make it compatible and that it cannot be one used from another camera. So I am going to go buy one brand new to see if it makes a difference. If not I will be calling again.
If you have followed the owner's manual and the camera still will not operate, then it is defective and you should return it.
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