The software that came with my computer is Acer Arcade Live. It seems to have some problems...I think I need firmware, or some codecs. For example, I just bought "runner" and when I put it in my computer drive Acer Arcade recognizes it and opens up the program right away, it spools to "play movie" but when it gets to where it would normally play there is no sound and just a black screen.
I tried playing it in Windows Media Player, and I know it doesn't support blu-ray, but I can hear the movie playing...sounds perfect, just no picture.
My Acer has a Blu-ray player and I have played other movies with no problem.
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I suggest that you install the latest firmware update to resolve the issue. Please click the following link to download the latest firmware update.
It is recommended to use CD -R disc to create the firmware update disc.
I hope you're clear with downloading the update from support page.
Once you download and save the file in the folder in the computer, you can double click the file to extract.
You will be prompted to save the UPDATE_BDPS300_VER0550.ISO file in a folder.
Most of the customers will be making mistake here after...
We need to use a burning software which is capable to burning discs from ISO images. ISO image is nothing but a RAW format of burned image.
I will give you the instructions to burn using Nero.. Steps will be almost same in all ISO capable software.
Open installed nero software from computer. You may locate it under Start Menu programs.
Go to File Menu (Some times you will get a wizard where you can select the Image Burning option or burn ISO option)
Navigate the extracted .ISO file we saved in the computer.
follow the onscreen instructions.
Insert the disc when ever Nero asked to insert
Hope this helps. If you need any assistance. Please get back to me. I will be more than happy to assist you. Thanks for understanding.
So, you already try to re-install the software but problem still remain. Maybe the BD itself got problem. You need to send it to service center. Check on internet the address for service center. For Asia, you can check with Highpoint Service Network, an authorize service center for Acer
Important Note!: You can only change your region !!! 5 !!!! times! that is 5 times! I am totally stressing this.....5 times!
You may have to do this a second time so your computer locks on to this region code. If you watch an american blu-ray vid, on the fifth change of the region code your computer locks to this region !FOREVER!
Go to the device manager and see if the device manager sees a blue ray player. Just because there is a sticker or a bezel on the drive doesn't always mean that is what you have. I have had several clients that had the same situation and were dumbfounded to learn after I ran a diagnostic that there dvd burner was just that a cd/dvd player. If you do confirm that you have a blueRay, I would suggest going to Acer and downloading the software and the drivers for that drive.
Ok I,m not sure i can solve the problem for you, but have had problems with my acer 6920 G. Hopefully this will help. I was playing blu ray discs on my acer 6920 G wich i believe has the same sony/nec Optiarc blu-ray player. It was playing blu rays fine for a while. then as newer and newer releases were coming out it would not play some blue rays from certain manufacturers (Fox). Then newer releases from other manufacturers would not play. I was getting updates from acer arcade deluxe that would allow me to play some of the newer releases. The only problem i was having was that the updates (patches?) were not keeping up to the newer releases. The last update from acer was corrupted or somthing was wrong with it and then my blu-ray player wouldn't play anything at all. To solve the problem I reinstalled acer arcade deluxe using the acer e recovery management. This fixed the problem. But now back to square 1. My older blue rays will play but not the newer ones. I've been going over this problem for a while now. The Acer site was no help at all. The e-mailed me some solutions both hardware and software but weren't even close to what the problem is. You can try Cyberlink Power DVD 8 and it runs better than the Acer Arcade Deluxe. (They write the updates for the acer arcade deluxe) It is expensive the last time i checked. Hope this helps a little.
Ok....I have the same problem...Acer Arcade Deluxe can't read any of the new blu-ray discs coming out after the first of April.....
I've been in contact with Acer Support by email....and they can't help us....well they're not.....I did everything they asked....Factory restore....which is the stupidess idea.....the program needs an upgrade...and its not by reinstalling the older version that it will work....any way....after 12 emails...they told me to call Acer support...and I didnt get the chance to speak with anyone...the computer said that my serial number was not supported by their phone service and i should trying contacting by email.....
Vicius circle going on.....
Anyway...everyone who bought Acers with a Blu-ray player in it...all got screwed up big time....they stop selling them in stores..and Acer Arcade Deluxe has been discontinued by Cyberlink Corps. ....so there is nothing we can do....the only way this could be fixed....Acer would have to buy everyone a new software that read blu-ray discs like Power DVD 9 Ultra...thats sells for more than a 100$....
BTW I got my notebook 4 months ago...1000$ and already i cant read blu-ray.....