Hi, My janome makes all the right noises when i turn it on, when i touch the screen it beeps, but it doesn't show any thing on the screen, can my husband dismantle the machine , could it be a back light blown? do you have instructions how to get to where the light is Thanks Betty Allen
Janome memory craft 5000
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Turn on the power switch while you are pressing the start/stop key,reverse key and auto-lock key.The LCD screen indicates(Press + Mark) You should see a ( + ) on the screen. Press the center of the plus mark with a non-sharp object. The mark moves and the machine beeps.Do this until the screen says Adjustment END. Turn off the power switch. Wait 10-15 seconds and turn on the power switch and see if you can select stitches.
If this doesn't solve your problem and you can see the patterns on the screen you have another problem which will probably involve a visit to a technician either Janome or Elna trained(Model CE20)
If you can't see any patterns or they are faint then the LCD board needs to be rebuilt and an authorized Janome Dealer can remove the board,send it to Janome for a rebuild and reinstall it for you.Plan on spending more than $300 for this. If the machine works well, it is well worth if as it is a very nice machine. sewman7
HI Have you contacted either the dealer you bought the machine from or Janome directly? There is a Janome group on the internet at Yahoogroups...maybe someone there would have the answer? I've been told that the owner of Janome monitors the group--that is WOW for an international company to pay attention to the customers! Good luck,pat