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We have a brand new RF267ARBS and the freezer door has a tendency not to close properly,resulting in a massive frost problem. At times door has a problem sealing itself when we close the freezer door. I've checked for obvious food obstruction and have found nothing. Thanks for your help, Gregg

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  • if the installers have taken the doors off during the delivery then they may not have realigned the door properly. 
  • you can try to adjust the top door hinge or move some spacers from top to bottom or bottom to top.

Posted on Jul 05, 2008

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Back of freezer has frost and freezer wont cool to proper temp. icemaker etc also not working


Did you leave the freezer door open for a period of time while the refrigerator was running? Unplug and defrost the freezer manually with a hair dryer until all frost is removed inside and in back of the freezer. Reapply power and see if it will then cool/freeze properly. Let me know the results
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Why is the freezer not defrosting?


If it is a frost free freezer check that the door is closing properly and the seals are in good contact when the door is shut. Sometimes, when a door is not shut properly ice will build up, even in a no frost freezer

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My whole bottom freezer is frosted over what should i do


When a (frost-free) freezer is frosted, it is either not closing/closed properly - allowing (outside) air to get in ... or, there is a "leak" (in the freezer) allowing (moist) air to get into that chamber, and/or, the "fan" (system) that circulates/removes (moist) air from the freezer is not working properly or the "vents" are blocked.

Check the freezer door "closing" possibility first ... and if it's not the case, (get a technician/repair person to) check out the freezer circulation system.

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EXCESS HEAT IN A FREEZER WILL CAUSE COMPONENT "ICING"
1. REMOVE EVERYTHING FROM FREEZER
2. MAKE SURE ALL VENTS ARE CLEAR OF DEBRIS AND NOT BLOCKED
3. LET FREEZER COMPLETELY DEFROST...CLEAN OUT COMPLETELY ..RE INSERT FOOD AWAY FROM FANS, VENTS ETC..
4. FIX DOOR SEAL, AND DO NOT OVER FILL

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1 Answer

I have the bottom freezer w/2 doors up top....light inside will not go off and has started to melt some of the plastic pieces. How do you remove the light bulbs so the darn thing doesn't burn...


There should be a light switch inside each compartment, depress them with the door open one at a time, locate the bad switch and disconnect it. You can remove the bulbs too. Most of the problems with bottom freezer are the door, they seem to not get closed properly and they get heavily frosted, once frosted they seem not to close correctly and cause the lights to remain on.
I would look for the problem with the door closing or the door switch failing.

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3 Answers

Excessive frost buildup in bottom freezer section of Kenmore refr


There are several reasons this can be happening...

1. The seal on the door may have a tear or may not be seating properly...this allows excess warm air into the freezer compartment and in its effort to remove the same ...frost appears.

2. There is something call a thermistor that is cycled on and off as needed to remove excess frost accumulation and or ice buildup on the evaporator (freezer) coils...it is a heat strip which actually defrost the frost/ice. if this is not working frost will accumulate and eventually it will become Ice......now the remarkable thing about Ice accumulation is that you would think everything would remain cold or get colder ..however in this case the opposite occurs...it insulates the coils and thereby increasing the temperature...put a thermometer...one that is calibrated properly...(calibration can be set by placing a thermometer into a glass of ice water...the temp of a glass of ice water..after a few minutes setting will be exactly 32 degrees)..if the temperature of your refrigerator is gradually rising over the period of a week...you will need to call a tech or replace the thermistor and or trouble shoot other problems that can occur such as..

3. The evaporator fan may be going out although they usually make a high pitched whining noise of a whirring noise before they go out...not always and if they are intermittently cycling off then frost would build up...do you always here a fan running when you open the freezer...if so that is good...fan is working...but it may be cycling off at times when no one is aware.
P.S. the odds of your ice maker causing this are very, very slim...in 35 years in the industry ..I have never had an ice maker cause frost due to water spray...it will almost always result solid sheets of Ice..if it evers does cause a spray....which like I said is rare...lottery ticket type rare :-)

This should lead you in the right direction...if you need help in finding a reputable service company in your area let us know..I hope this has been helpful..if so PLEASE rate me....thank you... .......The Fang

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1 Answer

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The freezer will defrost itself periodically depending on the run times of the compressor. This is determined by the defrost timer and will shut the unit off and turn on a heater to thaw the frost buildup. The resulting water is then channeled to the defrost pan which rests on top of the condensor coil under the freezer section or on top of the compressor, (depending on manufacturer design). The tubing to the defrost pan could be plugged or kinked off. You may also need a modification kit installed to keep the defrost drain trough from freezing over. I would suggest you consult a local technician for advice in this area. Also, make sure all doors are sealing properly as an air leak will cause excessive frost build up and will have a tendency to freeze before it can all drain out, then any successive defrost cycles will overflow the trough and run out the front.

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1 Answer

Fridge not cooling properly set all the way to coolest setting freezer seems to be cooling ok


check coils underneath may be dirty, if frost in frz. back wall then you have a defrost problem. make sure door was not left open (accidently). make sure door closing properly and gasket is sealing properly. check to make sure light turns off when door closed. hope this helps if not contact us with any additional info. needed. thank you for your time.


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Open the freezer door and look down the ice chute while you shine a flashlite up the dispenser cute from the outside. If you see light around the chute door, it needs to be replaced or something is wrong with the mechanism. The problem you describe is almost always air leakage around that flap.
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