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had all kinds of problems with my RCA Opal 2 GB Digital Media Player - M4002,
but after I Downloaded and installed "Opal Firmware (Version 2.3)" from the RCA
below http://support.rcaaudiovideo.com/downloads.aspx?product=192 All my
problems were solved and it works great ... I hope it can help you
Try reformatting your device, that should do the trick! Also, make sure that your drivers on your computer support that divice! Also, make sure your drivers are updated fully! Also, maybe you have a bad sync cord!
I have an Opal 2GB mp3 player just like yours and I accidentaly busted the screen on it, so I e-mailed the RCA company, they e-mailed me back telling me that I voided the warranty, and I would have to send it back and pay 55 dollars to get a new one, because they don't sell the individual screens.