Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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Dyson DC14 bare floor adjustment knob not working

I am unable to rotate the adjustment knob inorder to lower the head to the bare floor.

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  • 107 Answers

Clutch is broken needs a new clutch.

Posted on Dec 08, 2008

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Posted on Jan 02, 2017

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1 Answer

How do I adjust height for carpet brush on DC28 Dyson animal?


Hi Laura, it's Jack at Dyson

DC28's selector pad (located by the red on/off switch) allows you to select the correct height setting for the particular flooring you're cleaning. Patented Dyson Airmuscle technology will then raise or lower the rotating brush bar within the cleaner head to the correct level for optimum performance, or shut it off for cleaning bare floors or delicate rugs.

adjust-height-carpet-brush-dc28-dyson-oxwm34v2ww5haas3o0iwr05r-1-0.jpg
I hope this helps, but if you have any further questions or if you're having difficulty with your DC28, you're welcome to get in touch directly. You can reach our experts by emailing askdysonUS@dyson.com

Mar 01, 2015 | Dyson Vacuums

2 Answers

All belts are good but brush will not turn


Hi Nabil, it's Jack at Dyson.

If you have a DC14 and the brush bar isn't rotating, it's worth checking to make sure the brush control on the cleaner head is set to 'Carpets', and not 'Hard floors'.

http://www.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on

Tip: The brush bar will never rotate when the machine is standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

If you're confident the brush control is set correctly, but the brush bar still won't rotate when the vacuum is reclined, please get in touch directly so we can help further. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 19, 2013 | Dyson DC14 All floors Bagless Upright...

1 Answer

Dyson dc14 brushes not turning


Hi there, it's Jack at Dyson.


I'm sorry to hear your DC14's brush bar isn't rotating. This could just mean that the brush control is set to 'Hard floors' rather than 'Carpets'. To check for this, please take a look at our Support guide:


http://www.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on


If you'd like further advice after running through these checks, you can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,


Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 04, 2013 | Dyson DC14 Bagless Upright Cyclonic Vacuum

1 Answer

Brush motor not turning on dyson 14 plsu


Hi there,

I'm sorry to hear you're having difficulties with your DC14. The brushbar will not rotate when the cleaner is standing upright, or if the brush control on the cleaner head is set to 'Hard Floors', so please check the machine is reclined into the vacuuming position, and the brush control is set to 'Carpets' before testing.

It may help to run through these troubleshooting steps to make sure everything is correct with the machine:

http://www.dyson.com/support/help.asp?article=668&product=DC14-PLUS

If the brushbar is still not rotating, it's probably best if you get in touch with us directly by calling free on 0800 298 0298 (UK), or 1866MDYSON (US). One of our experts will be happy to help resolve the issue.

Kind regards,

Jack
Dyson Online Customer Support

Nov 12, 2011 | Dyson DC14 All floors Bagless Upright...

1 Answer

Is there a height adjustment for bare floor to thick carpeting?


The XL21 has a 2 speed switch use the lower speed on bare floors.The XL21 does not have an adjustment mechanism.

Jan 28, 2011 | Oreck XL21 Bagged Upright Vacuum

1 Answer

Older dyson dc 14 control knob for swithing from carpet to floor


Most likely you need to replace the clutch assembly. This video will show you how to replace it.

May 26, 2010 | Dyson DC14 All floors Bagless Upright...

1 Answer

Placing the handle of my Dyson DC07 into its upright and locked position causes the beater bar to stop turning. It will not start turning until the handle is first lowered to the working position and the...


Hi its Darran at Dyson.

The brush control is designed to switch the brush bar off automatically when you stand the machine back into the upright position. It is designed this way to protect any delicate floor surfaces when you have the machine switched on and upright and when you are using the hose.

If the brush control should be in the centre position and move forward to the "on" position when you release the head. If it is not doing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Feb 22, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson DC14 roller doesn't turn but everything else works. The belt is on correctly, the roller is clean and it turns manually so I can't figure out the problem.


The DC14 has a "brush control system" operated by a knob on the right side of the base. This knob has two positions: "bare floors" and "carpet". The roller will turn only when the knob is on "carpet", and even then only when the handle is tilted back (with the base still flat on the floor). The problem is that this system uses two belts, only one of which is easy to see. If you're sure that the control knob is in the correct position, and still the roller doesn't turn, then most likely the belt that you can't see is broken (that belt goes from the motor to the clutch mechanism behind the control knob).
Belt replacement on this model is not for the faint-hearted! To get an idea of what's involved, you can go to www.dysonmedic.com then scroll to the bottom of the page and click on "DC07 clutch replacement". It's a slightly different model, but the principle is the same. At least you will see how to remove the clutch cover so you can check on the other belt and confirm if this is the problem or not.
I value your feedback, so please remember to rate this response. Good luck!

Jan 18, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

The knob that turns it from carpet to bare floors makes the head not spin for carpet It was a reburished one. bought in Nov 09


sounds like those wonderful people over at dyson installed the clutch and cover on wrong. it should be fine just use it oposite.

Dec 30, 2009 | Dyson DC07 All Floors Bagless Upright...

1 Answer

My dyson vacuum brush bar will not rotate and the belt is not broke. The hand tool works fine. What is wrong?


I took the plate off and cleaned up the vacuum brush bar. Since the belt was not broke I knew that was not the problem. I know when the setting is bare floor, the brush bar will not rotate. That was not the problem. I just keep turning the knob from bare floor to carpet, several times. The setting must have been "off" just a bit because after several times turning it, it must have reset in the proper setting. The brush bar did start rotating just like normal.

Nov 21, 2009 | Dyson DC15 All Floors - The Ball Bagless...

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